Munuera Gómez Pilar
Universidad Complutense de Madrid, Madrid, España.
Rev Med Chil. 2020 Jun;148(6):792-798. doi: 10.4067/S0034-98872020000600792.
Mediation can approximate opposing positions and reach agreements that offer viable solutions for the problems posed by parties. The favorable results, the statements of the professionals and the welfare of the parties who participate in it are some of the reasons for its growth. Its fields of action are diverse, creating a space where the protagonists solve their problems and transform their relationships without having to resort to lengthy and costly legal processes to reach valid agreements. Mediation allows to dejudicialize health care and improve the relationships that are created in all its services. Its implantation in health organizations will favor a more humanized attention by eliminating conflicts, thus elevating the quality and degree of well-being of all the professionals who participate.
调解可以使对立立场接近并达成协议,为各方提出的问题提供可行的解决方案。其良好的效果、专业人士的陈述以及参与调解的各方的福祉是其不断发展的部分原因。其行动领域多种多样,营造了一个让各方无需诉诸冗长且昂贵的法律程序就能达成有效协议的空间,在这个空间里,各方解决问题并转变关系。调解有助于使医疗保健非司法化,并改善其所有服务中形成的关系。将调解引入卫生组织将通过消除冲突促进更人性化的关怀,从而提升所有参与的专业人员的素质和幸福程度。