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Patient satisfaction and patient experience are not interchangeable concepts.

作者信息

Bull Claudia

机构信息

School of Nursing and Midwifery, Griffith University, Gold Coast campus, 1 Parkland Drive, Southport, QLD 4215, Australia.

出版信息

Int J Qual Health Care. 2021 Feb 20;33(1). doi: 10.1093/intqhc/mzab023.

DOI:10.1093/intqhc/mzab023

PMID:33533407

Abstract

摘要

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Patient satisfaction and patient experience are not interchangeable concepts.

作者信息

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