Díez Juan J, Galofré Juan C
Department of Endocrinology, Hospital Universitario Puerta de Hierro Majadahonda, Calle Manuel de Falla, 1, 28222 Majadahonda, Madrid, Spain.
Instituto de Investigación Sanitaria Puerta de Hierro Segovia de Arana (IDIPHISA), Madrid, Spain.
BMC Health Serv Res. 2021 Feb 18;21(1):158. doi: 10.1186/s12913-021-06158-0.
We aimed to measure satisfaction of patients with thyroid cancer concerning different aspects of healthcare.
We developed a web-based survey. Questions focused on patient satisfaction with specialists, the health centers and departments, and the information received about their disease. Level of satisfaction was quantified using a scale of 1 to 5. Values ≥4 were considered a high degree of satisfaction.
Four hundred eighty-five patients (aged 43.4 ± 9.9 yrs., 88% females) completed the survey. A high overall satisfaction with the specialists was reported by 52.5% of patients. The most highly valued specialists were surgeons, oncologists, and endocrinologists. 56.5% of respondents reported a high overall satisfaction with the health centers and departments. Lastly, the proportion of patients who were highly satisfied with the information received was only 42.5%. The presence of complications was indirectly related with satisfaction with specialists and information. Satisfaction with health centers and services was directly related with the level of education and inversely related to the time of evolution of the disease.
Our results show a high degree of overall satisfaction of thyroid cancer patients. However, satisfaction can be improved in some areas, such with regards to the information provided to patients.
我们旨在衡量甲状腺癌患者对医疗保健不同方面的满意度。
我们开展了一项基于网络的调查。问题集中在患者对专科医生、健康中心和科室以及所获疾病信息的满意度。满意度水平采用1至5分制进行量化。分值≥4被视为高度满意。
485名患者（年龄43.4±9.9岁，88%为女性）完成了调查。52.5%的患者报告对专科医生总体满意度较高。最受重视的专科医生是外科医生、肿瘤学家和内分泌学家。56.5%的受访者报告对健康中心和科室总体满意度较高。最后，对所获信息高度满意的患者比例仅为42.5%。并发症的存在与对专科医生和信息的满意度间接相关。对健康中心和服务的满意度与教育程度直接相关，与疾病进展时间呈负相关。
我们的结果显示甲状腺癌患者总体满意度较高。然而，在某些方面，如向患者提供的信息方面，满意度仍可提高。
