一款用于多发性硬化症疲劳的移动应用程序“MS Energize”的设计考量:一种运用可用性测试和共鸣检查的务实迭代方法。
Design considerations for a multiple sclerosis fatigue mobile app MS Energize: A pragmatic iterative approach using usability testing and resonance checks.
作者信息
van Kessel Kirsten, Babbage Duncan R, Kersten Paula, Drown Juliet, Sezier Ann, Thomas Peter W, Thomas Sarah
机构信息
Auckland University of Technology, School of Public Health and Psychosocial Studies, New Zealand.
Auckland University of Technology, Centre for eHealth, New Zealand.
出版信息
Internet Interv. 2021 Feb 2;24:100371. doi: 10.1016/j.invent.2021.100371. eCollection 2021 Apr.
Multiple sclerosis (MS) is a chronic neurological condition affecting around 2.2 million people worldwide. The illness includes a range of symptoms, with fatigue considered to be one of the most disabling. This paper describes how a pragmatic and iterative approach, supported by usability and resonance testing, was used to build a minimum viable product of MS Energize-or MS Energise in UK English regions. MS Energise is a mobile application focused on self-management of fatigue for people with MS. The iterative approach included various stages of testing, during which user feedback including comments about interface, navigation and content, was sought to inform incremental app development and continual improvement. Usability testing was conducted with 11 people with longstanding multiple sclerosis in New Zealand and the United Kingdom, and focused on particular sections of the app as well as the accessibility of the app to users with MS. Two participants contributed to further resonance testing post-release to ensure the app was perceived as relevant and useful to the user. The usability testing and resonance testing phases suggested that user experience of MS Energise was mostly positive. Participants provided a number of suggestions for improvements to aspects of content and design; some of which we implemented during our app development process. Findings will also contribute to future planning and design iteration to enhance the user experience. The next step is further improvement of MS Energise prior to a trial of its clinical and cost effectiveness.
多发性硬化症(MS)是一种慢性神经疾病,全球约有220万人受其影响。该疾病有一系列症状,疲劳被认为是最致残的症状之一。本文描述了一种务实且迭代的方法,在可用性和共鸣测试的支持下,如何构建MS Energize(在英国英语地区为MS Energise)的最小可行产品。MS Energize是一款专注于帮助多发性硬化症患者自我管理疲劳的移动应用程序。迭代方法包括多个测试阶段,在此期间收集用户反馈,包括有关界面、导航和内容的评论,以为应用程序的渐进式开发和持续改进提供信息。在新西兰和英国对11名患有长期多发性硬化症的患者进行了可用性测试,测试重点是应用程序的特定部分以及该应用程序对多发性硬化症患者的可访问性。两名参与者在应用程序发布后参与了进一步的共鸣测试,以确保该应用程序对用户来说是相关且有用的。可用性测试和共鸣测试阶段表明,MS Energize的用户体验大多是积极的。参与者对内容和设计方面的改进提出了一些建议;我们在应用程序开发过程中实施了其中一些建议。研究结果也将有助于未来的规划和设计迭代,以提升用户体验。下一步是在对MS Energize的临床和成本效益进行试验之前进一步改进它。