澳大利亚送餐服务顾客的观点、经验和期望：一项全国性调查。
The views, experiences and expectations of Australian Meals on Wheels customers: A national survey.
机构信息
School of Medicine, Faculty of Science, Medicine and Health, University of Wollongong, Wollongong, New South Wales, Australia.
Illawarra Health and Medical Research Institute, Wollongong, New South Wales, Australia.
出版信息
Australas J Ageing. 2021 Dec;40(4):e273-e278. doi: 10.1111/ajag.12916. Epub 2021 Mar 3.
OBJECTIVE
To investigate views and expectations of Australian Meals on Wheels (MOW) customers to inform the development of National Meal Guidelines and improve current services.
METHODS
A survey was designed through literature review and consultations with key stakeholders. National convenience sampling returned 337 surveys. Descriptive statistics and chi-squared analyses were applied to the survey data.
RESULTS
Meals on Wheels customers reported satisfaction with their current service, with the meal itself found to be the most valuable aspect. People living in small country towns were more likely to value the social contact provided by MOW than those in major cities (P = .001). Delivery of pantry items was the most popular additional option for future services.
CONCLUSION
Valuable information for inclusion in the development of the National Meal Guidelines was provided: nutritional content of meals, meal variety, packaging and presentation, opportunities for nourishing snacks and pantry items, and social contact.
目的
调查澳大利亚“送餐上门服务（Meals on Wheels，MOW）”客户的意见和期望，为国家膳食指南的制定提供信息，并改进当前服务。
方法
通过文献回顾和与利益相关者协商，设计了一项调查。全国便利抽样共回收 337 份调查问卷。对调查数据应用描述性统计和卡方分析。
结果
送餐上门服务的客户对其当前服务表示满意，认为餐食本身是最有价值的方面。居住在小镇的人比居住在大城市的人更看重送餐上门服务提供的社交联系（P=0.001）。提供食品储藏室物品的配送是未来服务最受欢迎的附加选项。
结论
为国家膳食指南的制定提供了有价值的信息：餐食的营养成分、餐食的多样性、包装和呈现方式、提供营养小吃和食品储藏室物品的机会以及社交联系。
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