Department of Learning Health Sciences, University of Michigan, Ann Arbor, MI 48109, USA.
Int J Environ Res Public Health. 2021 Feb 25;18(5):2258. doi: 10.3390/ijerph18052258.
Research on crisis management focuses on pre-planning for disasters in order to understand potential barriers. However, one significant barrier to crisis response is that organizations may come together in unplanned configurations during crisis response. This means that significant opportunities exist for understanding the process by which individuals learn, collaborate, and create new systems during crises. In this case report, we present the case of face shield production by a university, academic medical center, and community partners during the supply chain collapse of the early COVID-19 pandemic with the aim of identifying the relationships that formed during the COVID-19 response, so that this case of relationship formation and participant experiences might inform similar disaster response challenges in the future. Thirteen participants responded to an in-depth questionnaire designed to simulate an asynchronous in-depth interview. Respondents reported on the activities of 80 individuals from 38 units/organizations, providing insight into communication challenges and resolutions. Responses were analyzed using thematic analysis, highlighting roles and relationships among participants. The findings grant insight into the experience of learning from crisis response efforts, responding to recent calls for social scientific work on COVID-19 responses.
研究危机管理侧重于灾难发生前的规划，以了解潜在的障碍。然而，危机应对的一个重大障碍是，组织在危机应对过程中可能会以未计划的配置聚集在一起。这意味着有机会了解个人在危机期间学习、协作和创建新系统的过程。在本案例报告中，我们介绍了一所大学、学术医疗中心和社区合作伙伴在 COVID-19 大流行早期供应链崩溃期间生产面罩的案例，目的是确定在 COVID-19 应对期间形成的关系，以便今后类似的灾害应对挑战能够借鉴这种关系的形成和参与者的经验。十三名参与者对一份深入的问卷做出了回应，该问卷旨在模拟异步深度访谈。受访者报告了来自 38 个单位/组织的 80 个人的活动，深入了解了沟通方面的挑战和解决方案。使用主题分析对答复进行了分析，突出了参与者之间的角色和关系。研究结果深入了解了从危机应对工作中学习的经验，回应了最近对 COVID-19 应对工作进行社会科学研究的呼吁。
