Ghoneim A, Parbhakar K K, Farmer J, Quiñonez C
Dental Public Health, Faculty of Dentistry, University of Toronto, Toronto, ON, Canada.
JDR Clin Trans Res. 2022 Apr;7(2):194-204. doi: 10.1177/23800844211001827. Epub 2021 Mar 23.
Like any health care practitioner, dental hygienists can experience mistreatment in the workplace. They can be subjected to harassment, bullying, abuse, and violence. These negative experiences can have adverse consequences on psychological and physical well-being and can lead to job dissatisfaction, depression, and burnout. The aim of this study was to describe dental hygienists' experiences related to healthy and respectful workplaces.
This was an online self-administered survey sent to all members of the Canadian Dental Hygienists Association. Respondents were asked to report the occurrence, frequency, and impact of different types of mistreatment as experienced over their career.
In total, 3,780 dental hygienists responded to the survey (response rate = 22%). More than 70% of respondents experienced some form of mistreatment over their career from dentists, office managers, coworkers, and/or patients. Of those who experienced mistreatment, 67% reported losing the respect they felt for the offending person, 55% reported experiencing symptoms of depression, and 30% quit their job.
Mistreatment toward dental hygienists can be prevalent in Canadian dental care settings, resulting in negative consequences to dental hygienists' well-being.
The findings of this article suggest that measures are needed to support healthy and respectful workplaces in Canadian dental care settings. This includes but is not limited to 1) training and education for all members of the dental care team concerning mistreatment, 2) enacting policies in dental care settings to discourage these types of behaviors, and 3) providing help and support to individuals who experience these incidents.
与任何医疗保健从业者一样，牙科保健员在工作场所可能会受到不公正对待。他们可能会遭受骚扰、欺凌、虐待和暴力。这些负面经历会对心理和身体健康产生不利影响，并可能导致工作不满、抑郁和职业倦怠。本研究的目的是描述牙科保健员在健康且相互尊重的工作场所中的经历。
这是一项通过网络进行的自填式调查，发送给了加拿大牙科保健员协会的所有成员。受访者被要求报告其职业生涯中所经历的不同类型不公正对待的发生情况、频率和影响。
共有3780名牙科保健员回复了调查（回复率为22%）。超过70%的受访者在其职业生涯中曾遭受来自牙医、办公室经理、同事和/或患者的某种形式的不公正对待。在那些经历过不公正对待的人中，67%报告称对冒犯者失去了尊重，55%报告出现了抑郁症状，30%辞去了工作。
在加拿大的牙科护理环境中，对牙科保健员的不公正对待可能很普遍，会给牙科保健员的幸福带来负面影响。
本文的研究结果表明，需要采取措施来支持加拿大牙科护理环境中的健康且相互尊重的工作场所。这包括但不限于：1）对牙科护理团队的所有成员进行关于不公正对待的培训和教育；2）在牙科护理环境中制定政策以抑制这类行为；3）为经历这些事件的个人提供帮助和支持。
