Research & Evaluation, Places for People, Inc, Saint Louis, MO, USA.
Research & Evaluation, Places for People, Inc.
Soc Work Health Care. 2021;60(2):117-130. doi: 10.1080/00981389.2021.1904315. Epub 2021 Mar 26.
With high levels of burnout, turnover, and secondary traumatic stress, the well-being of the behavioral health workforce was an area of concern prior to the coronavirus disease 2019 (COVID-19) pandemic. How the COVID-19 crisis has impacted social workers, psychologists, psychiatrists, and other behavioral health professionals is unclear but should be examined. A brief survey evaluated the impact of the pandemic on the well-being of 168 behavioral health clinical and administrative staff serving in an urban behavioral health center in the United States. Staff experienced several personal and organizational-related challenges related to work-life balance, emotional distress, and organizational communication. Nevertheless, staff found an abundance of positive experiences when engaging with clients. Supportive, positive feedback and statements of appreciation from clients, colleagues, and supervisors helped staff to feel at their best. The well-being of behavioral health staff may be facilitated by consistent and supportive communication at the team, supervisory, and organizational levels and by involving staff in planning agency policy.
由于 burnout（职业枯竭）、人员流失和二次创伤性压力水平较高，行为健康工作者的福祉是新冠病毒病 2019（COVID-19）大流行之前关注的一个领域。COVID-19 危机对社会工作者、心理学家、精神科医生和其他行为健康专业人员的影响尚不清楚，但应该加以研究。一项简短的调查评估了大流行对美国一家城市行为健康中心 168 名从事临床和行政工作的行为健康临床和行政工作人员福祉的影响。工作人员在工作与生活平衡、情绪困扰和组织沟通方面经历了一些与个人和组织相关的挑战。尽管如此，工作人员在与客户互动时还是发现了很多积极的体验。来自客户、同事和主管的支持性、积极的反馈和表扬的话，帮助工作人员达到了最佳状态。通过在团队、监督和组织层面进行持续和支持性的沟通，并让员工参与机构政策的制定，行为健康工作人员的福祉可能会得到促进。
