Universidade Federal do Rio Grande do Norte. Natal, Rio Grande do Norte, Brazil.
Rev Bras Enferm. 2021 Mar 24;74(1):e20200099. doi: 10.1590/0034-7167-2020-0099. eCollection 2021.
to evaluate the effectiveness of a quality improvement cycle applied to the care of spontaneous demand in a primary care center.
quasi-experimental before and after study, with a quantitative approach and no control group. An improvement cycle was carried out in a primary care center in the city of Guarabira/PB using five quality criteria. An evaluation, an intervention focused on the most problematic criterion and a reassessment were carried out. The samples were random (n = 60). The percentages and confidence intervals of compliance with each criterion were verified. Statistical significance was calculated using the Z test.
after the intervention, there was a significant improvement in two quality criteria of the care of spontaneous demand users (the user must be heard by a professional and go through the risk classification).
the improvement cycle was an effective quality management method.
评估应用于初级保健中心自发性需求护理的质量改进周期的效果。
准实验前后研究，采用定量方法且无对照组。在城市瓜拉比拉/ PB 的一个初级保健中心使用五个质量标准进行了改进周期。进行了评估、针对最具问题标准的干预以及重新评估。样本是随机的（n = 60）。验证了每个标准的合规百分比和置信区间。使用 Z 检验计算统计显著性。
干预后，自发性需求使用者护理的两个质量标准有显著改善（用户必须由专业人员接听并进行风险分类）。
改进周期是一种有效的质量管理方法。
