Ouédraogo Adja Mariam, Compaoré Rachidatou, Somé Anthony, Dahourou Désiré Lucien, Cissé Kadari, Tougri Halima, Kouanda Seni
Institut de Recherche en Sciences de la Santé (IRSS), Wemtenga, Ouagadougou, Burkina Faso.
Institut Africain de Santé Publique (IASP), Ouagadougou, Burkina Faso.
Pan Afr Med J. 2020 Dec 21;37:361. doi: 10.11604/pamj.2020.37.361.25167. eCollection 2020.
mobile health technologies are increasingly being used as innovative solutions to improve antenatal care in Primary Care Services (PCSs). This study assessed the acceptability and satisfaction with PANDA system used in PCSs in Burkina Faso.
we conducted a cross-sectional mixed-methods study of 35 users of PCSs and 35 health workers in the Koupela Health District, in the Central East region of Burkina Faso in September 2017. Interviews and 4 focus groups were conducted among PCSs users and semi-structured interviews among health-care professionals. Quantitative data analysis was carried out using the SPSS software and qualitative data analysis using a thematic analysis with NVivo 10.
PANDA system was very well accepted and appreciated by users and healthcare providers. Factors influencing customer satisfaction included the improvement of interactions with health care providers and the access to better quality care at lower cost. Health care providers appreciated the relevance of PANDA system as well as service improvements, follow-up and monitoring of pregnant women.
in primary health-care system in Burkina Faso, PANDA system is very well accepted and appreciated by both health care providers and users of prenatal care services.
移动健康技术正日益被用作创新解决方案，以改善初级保健服务（PCS）中的产前护理。本研究评估了布基纳法索初级保健服务中使用的PANDA系统的可接受性和满意度。
2017年9月，我们在布基纳法索中东部地区库佩拉健康区对35名初级保健服务使用者和35名卫生工作者进行了一项横断面混合方法研究。对初级保健服务使用者进行了访谈和4次焦点小组讨论，对医疗保健专业人员进行了半结构化访谈。使用SPSS软件进行定量数据分析，使用NVivo 10进行主题分析进行定性数据分析。
PANDA系统得到了用户和医疗服务提供者的高度接受和赞赏。影响客户满意度的因素包括与医疗服务提供者互动的改善以及以较低成本获得更高质量护理的机会。医疗服务提供者赞赏PANDA系统的相关性以及服务改进、对孕妇的随访和监测。
在布基纳法索的初级卫生保健系统中，PANDA系统得到了产前护理服务的医疗服务提供者和使用者的高度接受和赞赏。
