Department of Medicine, Mass General Brigham Salem Hospital, Salem, MA, USA.
Harvard Medical School, Boston, MA, USA.
J Gen Intern Med. 2021 Nov;36(11):3530-3531. doi: 10.1007/s11606-021-06768-8. Epub 2021 Apr 8.
We believe, as Donabedian taught us, that "the secret of quality is love." It is possible to lead with love and discover abundance among teams who feel safe, cared for, and aligned toward common purpose and their own professional growth. We offer five practical tips for leaders' consideration: (1) focus on the people; (2) develop a culture of professional diastole; (3) foster relational trust by reducing the vulnerability of others; (4) make sure the right people are in the right seats on the bus; and (5) administer policies with kindness and common sense. The return on this investment is non-linear and difficult to tally on a spreadsheet, yet it delivers the results that matter most. In the end, we are human, and this is human work. What better time than now to make love the center of what we do.
我们相信，正如 Donabedian 教导我们的那样，“质量的秘诀是爱”。领导者可以通过爱来引领，并在感到安全、被关心、朝着共同目标和自身职业发展方向一致的团队中发现富足。我们为领导者提供了五个实用建议供其考虑：（1）关注人；（2）培养专业舒张文化；（3）通过减少他人的脆弱性来建立关系信任；（4）确保正确的人坐在正确的位置上；（5）以善良和常识来管理政策。这项投资的回报是非线性的，很难在电子表格上计算，但它带来了最重要的结果。归根结底，我们都是人，这是一份与人打交道的工作。还有什么比现在更好的时机，让爱成为我们所做一切的中心呢。
