Lewis H
Hutt Hospital, Lower Hutt.
N Z Med J. 1988 Jul 27;101(850):486-7.
A consumer survey of Hutt Hospital A and E department was carried out to determine demographic characteristics of attenders, their reasons for attending the department and the involvement of the GP in emergency care. Relative to population norms, the predominant users were males, aged 15-29 years, and Maoris. Ninety-one percent of attenders were registered with a GP, however 28% of these were not local practices. Out of hours contact with a GP was successful for 69%. Fifty percent of respondents considered the A and E department the most appropriate place for seeking treatment, mainly because of x-ray facilities. Other reasons given for attending were: availability (24%), accessibility (16%). Cost of GP services was a reason in only 9%. The survey indicates a need to educate the public on A and E department functions. General practitioners need to improve the public's perception of their availability and role in emergency service provision.
针对哈特医院急症部开展了一项消费者调查，以确定前来就诊者的人口统计学特征、他们前来该科室就诊的原因以及全科医生在急诊护理中的参与情况。与人口常态相比，主要的就诊者为15至29岁的男性和毛利人。91%的就诊者在全科医生处登记，但其中28%并非当地诊所。非工作时间联系全科医生的成功率为69%。50%的受访者认为急症部是寻求治疗的最合适场所，主要是因为有X光设施。给出的其他就诊原因包括：随时可用（24%）、交通便利（16%）。只有9%的人将全科医生服务的费用作为就诊原因。该调查表明有必要就急症部的功能对公众进行教育。全科医生需要改善公众对他们随时可用情况以及在提供急诊服务中所起作用的认知。
