Presbyterian Intercommunity Hospital (PIH) Health Hospital, Whittier, CA, USA.
Presbyterian Intercommunity Hospital (PIH) Health Hospital, Whittier, CA, USA.
J Am Med Dir Assoc. 2021 Jun;22(6):1146-1148.e2. doi: 10.1016/j.jamda.2021.04.009. Epub 2021 Apr 20.
Telemedicine has rapidly become a significant component of healthcare during the coronavirus disease 2019 pandemic, and is particularly beneficial in delivering care to vulnerable populations in skilled nursing facilities (SNFs). To limit coronavirus disease 2019 exposure, our team developed a quality improvement (QI) project to identify common telemedicine-related disruptions and their solutions, and created a streamlined protocol to maximize the efficiency of virtual rounding in the SNF. Through 9 Plan-Do-Study-Act cycles, we revised our protocol to decrease the percentage of rounding time spent troubleshooting telemedicine-related problems ("nonclinical care time") and were able to demonstrate repeatability at three checkpoints. Our QI project offers a framework for SNF providers and staff to deliver telemedicine-driven patient care.
远程医疗在 2019 冠状病毒病大流行期间迅速成为医疗保健的重要组成部分,特别有益于向熟练护理设施(SNF)中的弱势群体提供护理。为了限制 2019 冠状病毒病的暴露,我们的团队开发了一项质量改进(QI)项目,以确定常见的远程医疗相关中断及其解决方案,并创建了一个简化的协议,以最大程度地提高 SNF 中虚拟查房的效率。通过 9 个 Plan-Do-Study-Act 循环,我们修改了协议,以减少花在解决与远程医疗相关问题上的查房时间(“非临床护理时间”),并能够在三个检查点证明可重复性。我们的 QI 项目为 SNF 提供商和工作人员提供了一个框架,以提供远程医疗驱动的患者护理。
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