Population Council Nigeria, 16 Mafemi Crescent, off Solomon Lar Way, Utako, Abuja, Nigeria.
UNFPA China, 1- 161 Tayuan Diplomatic Office Building, Beijing, China.
Afr J Reprod Health. 2020 Dec;24(4):41-50. doi: 10.29063/ajrh2020/v24i4.5.
Little is documented about levels of client satisfaction with maternal, newborn and child health services at primary health care (PHC) facilities in Nigeria, besides unsubstantiated anecdotes. This study examined different aspects of client satisfaction at primary healthcare level in Nigeria. Quantitative data were collected using personal digital assistants to capture responses from 1548 households in Bauchi and Cross River States. Descriptive statistics were used to summarize study results as frequency tables and percentages. Majority of the study respondents utilized government health facilities for treatment, however some clients used private sector health facilities. Women, newborns and under-fives were treated for a variety of illnesses and disease conditions. Treatment outcomes and levels of satisfaction did not appear to differ by cadre of healthcare provider. Respondents' level of satisfaction with healthcare services at primary healthcare level in Nigeria appear to reflect their modest quality of care expectations, especially in poor PHC rural settings.
有关尼日利亚初级卫生保健（PHC）设施提供的孕产妇、新生儿和儿童健康服务的客户满意度水平，除了一些未经证实的传闻外，鲜有记录。本研究调查了尼日利亚初级医疗保健水平的客户满意度的不同方面。在包奇州和十字河流州使用个人数字助理收集了 1548 户家庭的定量数据，以捕捉他们的回答。使用描述性统计来总结研究结果，以频率表和百分比的形式呈现。大多数研究受访者利用政府卫生设施进行治疗，但也有一些客户使用私营部门卫生设施。妇女、新生儿和五岁以下儿童接受了各种疾病的治疗。治疗结果和满意度水平似乎不受医疗保健提供者职级的影响。尼日利亚初级卫生保健服务的客户满意度水平似乎反映了他们对医疗服务质量的适度期望，尤其是在贫困的农村初级卫生保健环境中。
