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广告、激励措施与追加销售:广告如何差异化地调节面向顾客与面向零售商的价格激励措施对消费者对高端产品偏好的影响。

Advertising, incentives, and the upsell: how advertising differentially moderates customer- vs. retailer-directed price incentives' impact on consumers' preferences for premium products.

作者信息

Miller Chadwick J, Brannon Daniel C, Salas Jim, Troncoza Martha

机构信息

Carson College of Business, Washington State University, Pullman, WA USA.

Monfort College of Business, University of Northern Colorado, Greeley, CO USA.

出版信息

J Acad Mark Sci. 2021;49(6):1043-1064. doi: 10.1007/s11747-021-00791-1. Epub 2021 Jun 3.

Abstract

Many durable goods firms use price promotion strategies and advertising simultaneously to impact consumer preferences among vertically differentiated product offerings. In this research, we use a large secondary dataset of automotive purchases ( = 323,959) to investigate how advertising spending differentially moderates the positive impact of both customer- and retailer-directed price incentives on consumers' premium level of purchase for vertically differentiated products. We find that higher advertising spending magnifies the positive impact of customer-directed price incentives on consumers' preference for more premium purchases. In contrast, higher advertising spending attenuates the positive impact of retailer-directed price incentives on consumers' preference for more premium purchases. Our work is distinct from previous research, which has almost exclusively focused on the CPG industry and the effects of advertising and price promotions on general demand metrics-instead of consumers' preferences for premium products. Our work has important implications for practitioners and consumer welfare.

摘要

许多耐用品公司同时采用价格促销策略和广告来影响消费者在垂直差异化产品中的偏好。在本研究中,我们使用一个大型汽车购买二手数据集((n = 323,959))来研究广告支出如何不同程度地调节针对客户和零售商的价格激励措施对消费者购买垂直差异化产品的高端水平的积极影响。我们发现,较高的广告支出会放大针对客户的价格激励措施对消费者对更高端购买偏好的积极影响。相比之下,较高的广告支出会减弱针对零售商的价格激励措施对消费者对更高端购买偏好的积极影响。我们的研究与以往的研究不同,以往的研究几乎只关注消费品行业以及广告和价格促销对一般需求指标的影响,而不是消费者对高端产品的偏好。我们的研究对从业者和消费者福利具有重要意义。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7d73/8188260/cee5040d3368/11747_2021_791_Fig1_HTML.jpg

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