Gaviria-Marin Magaly, Matute-Vallejo Jorge, Baier-Fuentes Hugo
Facultad de Ciencias Económicas y Administrativas, Universidad Católica de La Santísima Concepción, Av. Alonso de Ribera 2850, 4090541 Concepción, Chile.
Department of Business Management, IQS School of Managment, Universistat Ramon Llull, 08017 Barcelona, Spain.
Comput Math Organ Theory. 2021;27(4):414-450. doi: 10.1007/s10588-021-09333-0. Epub 2021 Jun 10.
Information and communication technologies (ICT) has the ability to create value by enabling other firm capabilities. Based on the ICT-enabled capabilities perspective, this study explores the direct and indirect effects between lower- and higher-order capabilities, such as ICT, knowledge management capability (KM) and product innovation flexibility (PIF), on the performance of Ibero-American small- and medium-sized enterprises (SMEs). This paper uses second-order structural equation models to test the research hypotheses with a sample of 130 Ibero-American SMEs. The results contribute to filling the gap in the SME-focused literature on empirical studies examining ICT-enabled capabilities and firm performance. The results show an enabling effect of ICT on higher-order capabilities, such as KM and PIF, which, by acting as mediating variables, create value and improve performance through innovation in firms.
信息通信技术（ICT）有能力通过实现企业的其他能力来创造价值。基于信息通信技术赋能能力的视角，本研究探讨了诸如信息通信技术、知识管理能力（KM）和产品创新灵活性（PIF）等低阶和高阶能力之间对伊比利亚美洲中小企业（SME）绩效的直接和间接影响。本文使用二阶结构方程模型，以130家伊比利亚美洲中小企业为样本检验研究假设。研究结果有助于填补以中小企业为重点的文献中关于检验信息通信技术赋能能力与企业绩效的实证研究的空白。结果表明，信息通信技术对诸如知识管理能力和产品创新灵活性等高阶能力具有赋能作用，这些高阶能力作为中介变量，通过企业创新创造价值并提高绩效。
