Che Xiaoli, Guo Zhecheng, Chen Qinyuan
School of International Studies (SoIS), Ghazali Shafie Graduate School of Government (GSGSG), Universiti Utara Malaysia, Sintok, Malaysia.
Ghent Experimental Psychiatry (GHEP) Lab, Department of Psychiatry and Medical Psychology, Ghent University, Ghent, Belgium.
Front Psychol. 2021 Jul 8;12:625584. doi: 10.3389/fpsyg.2021.625584. eCollection 2021.
Aiming to reduce the difficulty of managing and motivating knowledge workers (k-workers), and promote the psychological well-being of them in Chinese hospitals, this study examines how k-workers' leader-member exchange (LMX) influences their task performance and the mediation effect of organizational citizenship behavior (OCB). Through a self-administered survey, valid questionnaires were collected from 384 k-workers in Chinese hospitals, and partial least squares structural equation modeling was employed for data analysis. The findings show that LMX is positively related to OCB and task performance, and that OCB mediates the relationship between LMX and task performance. This research has theoretical implications and also provides practical suggestions on how to manage, motivate, and inspire k-workers, and promote the psychological well-being of them, and finally enhance the organizational performance in Chinese hospitals.
为降低中国医院知识型员工（k员工）的管理和激励难度，促进他们的心理健康，本研究探讨了k员工的领导-成员交换关系（LMX）如何影响其任务绩效以及组织公民行为（OCB）的中介作用。通过自填式问卷调查，收集了来自中国医院384名k员工的有效问卷，并采用偏最小二乘结构方程模型进行数据分析。研究结果表明，LMX与OCB和任务绩效呈正相关，且OCB在LMX与任务绩效之间起中介作用。本研究具有理论意义，也为如何管理、激励和启发k员工，促进他们的心理健康，进而提高中国医院的组织绩效提供了实践建议。
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