Heyns Marita M, McCallaghan Sean, de Wet Elizabeth H
Optentia Research Focus Area, North-West University, Vanderbijlpark CAMPUS, Vanderbijlpark, South Africa.
NWU Business School, North-West University, Potchefstroom Campus, South Africa.
Res Social Adm Pharm. 2022 Jun;18(6):2981-2988. doi: 10.1016/j.sapharm.2021.07.009. Epub 2021 Jul 24.
The pharmaceutical industry is forced to contain costs by outsourcing drug testing to commercial contract research organizations (CROs). This ensures the performance of clinical trials by experienced employees who must competently and skillfully exercise due care and diligence. Skilled talent for demanding CRO's is scarce, expensive and hard to retain. Evidence from empirical examinations in the CRO industry will be valuable for decision-makers. The lack of employee engagement and the neglect of employee well-being has financially harmful implications for industries with high job demands.
OBJECTIVE(S): This study investigated the relationship between supervisor support, the satisfaction of self-determination needs and engagement at work, emotional exhaustion and intention to leave in a CRO.
A quantitative, cross-sectional approach was employed. Participants comprised a convenience sample of 260 CRO-employed males and females 18 years and older with different education and tenure levels. Structural equation modelling (SEM) was used to test the validity of a specified model. Raykov's reliability was utilized to evaluate internal consistency, and data were summarized descriptively. Coefficients of correlation and Cohen's d effect size were computed to assess relationships. The SEM model tested direct and indirect effects.
The validated and reliable model found an improvement in supervisor support and satisfaction of self-determination needs would predict work engagement, reduced emotional exhaustion and intentions to leave amongst the CRO sample. Results also show that work engagement would affect emotional exhaustion and turnover intentions via satisfaction of self-determined needs.
The study highlights the importance of the relationship between supervisor support, satisfaction of self-determination needs, employee engagement and well-being in a demanding organization. Although supervisor support is associated with improved work engagement and employee well-being, the improvement of satisfaction of self-determination needs should not be neglected in organizations with high job demands where talent retention is critical.
制药行业被迫通过将药物测试外包给商业合同研究组织（CRO）来控制成本。这确保了由经验丰富的员工进行临床试验，这些员工必须具备能力且熟练地履行应有的谨慎和勤勉义务。对于要求苛刻的CRO来说，熟练人才稀缺、成本高昂且难以留住。CRO行业实证研究的证据对决策者将很有价值。员工敬业度的缺乏以及对员工福祉的忽视，对工作要求高的行业会产生财务上的有害影响。
本研究调查了主管支持、自我决定需求满意度与工作敬业度、情感耗竭以及CRO中离职意向之间的关系。
采用定量横断面研究方法。参与者包括一个便利样本，共260名受雇于CRO的18岁及以上男女，他们具有不同的教育程度和任期水平。使用结构方程模型（SEM）来检验特定模型的有效性。利用雷科夫信度评估内部一致性，并对数据进行描述性总结。计算相关系数和科恩d效应量以评估关系。SEM模型检验了直接和间接效应。
经过验证且可靠的模型发现，主管支持的改善和自我决定需求的满意度能够预测CRO样本中的工作敬业度、减少情感耗竭以及离职意向。结果还表明，工作敬业度会通过自我决定需求的满意度影响情感耗竭和离职意向。
该研究强调了在要求苛刻的组织中，主管支持、自我决定需求满意度、员工敬业度和福祉之间关系的重要性。虽然主管支持与工作敬业度和员工福祉的改善相关，但在人才保留至关重要的高工作要求组织中，不应忽视自我决定需求满意度的提高。
