Lavaerts Michel, Vandenhout Hilde, Oyen Raymond, Van Ongeval Chantal
UZLeuven, BE.
J Belg Soc Radiol. 2021 Jul 29;105(1):41. doi: 10.5334/jbsr.2405. eCollection 2021.
Patients often confuse the role of the radiologist with that of the technician. The aim of this study is to explore patients' current perceptions about the radiology department and to evaluate how it's possible to get rid of misconceptions using informative animated video in the waiting room.
In this multi-centric study (UZ Leuven, ZNA Middelheim), 278 patients of all ages and education levels were surveyed in the radiology waiting room. 107 patients filled out the survey after watching an informative animated video (). The remaining patients did not watch the video.
Half of the patients (86/171) in the non-video group believe the radiologist "performs the scanning", compared to 19% (20/107) in the video group (p < 0.001). Patients who think their own physician will interpret the images is 36% (61/171) in the non-video group and 10% (11/107) in the video group (p < 0.001). In the non-video group, 32% (55/171) believe the technician performs the exam compared to 59% (63/107) in the video group (p < 0.001). After the video, 67% (72/107) of patients have more respect for the work of the radiologist, 52% (56/107) experience less anxiety and 65% (70/107) think the video is of added value to their visit. All items showed a better impact in high-educational subgroups.
Animated informative videos help to increase patient knowledge about the radiology department. It moderates expectations, reduces anxiety, and ameliorates the overall experience. Although, the learning curve is steeper in highly educated patients, all educational levels benefit.
患者常常将放射科医生的角色与技术人员的角色相混淆。本研究的目的是探究患者目前对放射科的认知，并评估在候诊室使用信息性动画视频消除误解的可能性。
在这项多中心研究（鲁汶大学医院、ZNA米德尔海姆医院）中，对放射科候诊室里278名各个年龄和教育水平的患者进行了调查。107名患者在观看信息性动画视频后填写了调查问卷。其余患者未观看视频。
非视频组中一半的患者（86/171）认为放射科医生“进行扫描”，而视频组中这一比例为19%（20/107）（p<0.001）。认为自己的医生会解读影像的患者在非视频组中占36%（61/171），在视频组中占10%（11/107）（p<0.001）。在非视频组中，32%（55/171）的患者认为技术人员进行检查，而视频组中这一比例为59%（63/107）（p<0.001）。观看视频后，67%（72/107）的患者对放射科医生的工作更加尊重，52%（56/107）的患者焦虑感减轻，65%（70/107）的患者认为视频对他们的就诊有附加价值。所有项目在高学历亚组中显示出更好的效果。
信息性动画视频有助于增加患者对放射科的了解。它调节了期望，减轻了焦虑，并改善了整体体验。尽管高学历患者的学习曲线更陡，但所有教育水平的患者都能从中受益。
