Institute for Critical Care Medicine, Mount Sinai Hospital, New York, NY, United States.
Carolina Health Informatics Program, University of North Carolina at Chapel Hill, Chapel Hill, NC, United States.
J Med Internet Res. 2022 Jan 10;24(1):e27952. doi: 10.2196/27952.
In the wake of the COVID-19 pandemic, digital health tools have been deployed by governments around the world to advance clinical and population health objectives. Few interventions have been successful or have achieved sustainability or scale. In India, government agencies are proposing sweeping changes to India's digital health architecture. Underpinning these initiatives is the assumption that mobile health solutions will find near universal acceptance and uptake, though the observed reticence of clinicians to use electronic health records suggests otherwise. In this practice article, we describe our experience with implementing a digital surveillance tool at a large mass gathering, attended by nearly 30 million people. Deployed with limited resources and in a dynamic chaotic setting, the adherence to human-centered design principles resulted in near universal adoption and high end-user satisfaction. Through this use case, we share generalizable lessons in the importance of contextual relevance, stakeholder participation, customizability, and rapid iteration, while designing digital health tools for individuals or populations.
在 COVID-19 大流行之后,世界各国政府都部署了数字健康工具来推进临床和人口健康目标。很少有干预措施取得成功或实现可持续性或规模。在印度,政府机构正在提议对印度的数字健康架构进行全面改革。这些举措的基础是假设移动健康解决方案将得到近乎普遍的接受和采用,尽管临床医生对使用电子健康记录的明显犹豫表明并非如此。在这篇实践文章中,我们描述了在一个大型集会中实施数字监测工具的经验,这个集会有近 3000 万人参加。该工具在资源有限且动态混乱的环境中部署,坚持以人为中心的设计原则,导致近乎普遍采用和高用户满意度。通过这个用例,我们分享了在为个人或人群设计数字健康工具时,关于上下文相关性、利益相关者参与、可定制性和快速迭代的重要性的可推广经验。
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