- UFRN, Programa de Pós Graduação em Gestão e Inovação em Saúde - Natal - RN - Brasil.
- Hospital Universitário Alberto Antunes - HUPAA, Centro Cirúrgico - Maceió - AL - Brasil.
Rev Col Bras Cir. 2022 Jan 5;48:e20213206. doi: 10.1590/0100-6991e-20213206. eCollection 2022.
The use of mobile phones has dramatically increased all over the world. Such revolution in the communication amongst individuals has a great impact in patient care, supporting their self-management and promoting shared responsibility with health services. Given that improved communication facilitates compliance with scheduled procedures and reduces surgical cancellations, the current work aims to develop a communication tool named Surgery Remember@ to mitigate surgical suspensions due to patient absenteeism. The present article is a study of technological production divided into four chapters: literature review; analysis of the hospital administrative profile; software development; and process mapping for software implementation. Taking into account that in the last three years the problem of absenteeism was the main cause of institutional surgical cancellations; the development of Surgery Remember@ endeavours to reduce surgery cancellations, improving efficiency and reducing costs. It is known that sending messages three days before the surgical procedure makes it possible to replace patients in the event of cancellations, optimizing the human and material resources in the operating room. The confirmation of the pre-aesthetic consultation is also positive, for it allows the verification of perioperative assistance improvement. Hence, besides being viable and easy to implement, the software developed allows the addition of other features based on user requirements, proving to be an asset to reduce surgery cancellations.
全球范围内，移动电话的使用量大幅增长。这种个人间通讯方式的革命对患者护理产生了重大影响，支持了他们的自我管理，并促进了与卫生服务机构的共同责任。鉴于改善沟通有助于遵守预定程序并减少手术取消，目前的工作旨在开发一种名为“Surgery Remember@”的通讯工具，以减轻因患者缺勤导致的手术暂停。本文是一项技术生产研究，分为四个章节：文献综述；医院管理档案分析；软件开发；以及软件实施的流程映射。考虑到在过去三年中，缺勤问题是导致机构手术取消的主要原因；因此，开发“Surgery Remember@”努力减少手术取消，提高效率并降低成本。众所周知，在手术前三天发送消息可以在取消手术时替换患者，从而优化手术室的人力和物力资源。术前咨询的确认也是积极的，因为它允许验证围手术期辅助的改善。因此，该软件不仅具有可行性且易于实施，还允许根据用户需求添加其他功能，从而证明它是减少手术取消的一项资产。
