Calò Pierluigi, Leblond Pierre, Girodet Magali, Gauchet Alice, Anota Amélie, Christophe Veronique, Bertrand Amandine
Pediatric Hematology and Oncology Institute (IHOPe).
Departments of Human and Social Sciences.
J Pediatr Hematol Oncol. 2023 Mar 1;45(2):e222-e227. doi: 10.1097/MPH.0000000000002425. Epub 2022 Feb 4.
During the first lockdown of the coronavirus disease 2019 (COVID-19) pandemic, we developed a teleconsultation model and conducted a survey-based study with the aim to evaluate satisfaction and emotions of health workers (HWs), to assess the feasibility of teleconsultations, and to evaluate technical issues.
This is a prospective monocentric exploratory study based on synchronous, video consultations between HWs and pediatric patients treated for blood or solid malignancies or blood benign diseases. Every HW completed an online survey which covered technical aspects, data concerning satisfaction, quality of the interaction with the patient, and emotions felt after the teleconsultation. A score was calculated for each aspect.
Eleven specialists participated in the study, and we selected 84 questionnaires. With a satisfaction rate of 74%, HWs felt mostly calm (80%), relaxed (70%), stress-free (69%), and relieved (65%). We calculated the following median scores: an overall satisfaction score of 6.67 (0 to 10), a global feeling score of 8.79 (3.33 to 10.00), and a quality score of 7.34 (2.50 to 10.00). A strong correlation between the quality of teleconsultation and the satisfaction of the HWs has been highlighted ( r =0.588).
Our series is an encouragingly positive experience from the perspective of the HWs, their feelings, and perceptions.
在2019冠状病毒病（COVID-19）大流行的首次封锁期间，我们开发了一种远程会诊模式，并开展了一项基于调查的研究，旨在评估卫生工作者（HWs）的满意度和情绪，评估远程会诊的可行性，并评估技术问题。
这是一项前瞻性单中心探索性研究，基于HWs与接受血液或实体恶性肿瘤或血液良性疾病治疗的儿科患者之间的同步视频会诊。每位HW都完成了一项在线调查，内容涵盖技术方面、满意度数据、与患者互动的质量以及远程会诊后的情绪。为每个方面计算了一个分数。
11名专家参与了该研究，我们选取了其中84份问卷。HWs的满意度为74%，他们大多感到平静（80%）、放松（70%）、无压力（69%）和宽慰（65%）。我们计算了以下中位数分数：总体满意度分数为6.67（0至10），整体感受分数为8.79（3.33至10.00），质量分数为7.34（2.50至10.00）。远程会诊质量与HWs满意度之间存在显著相关性（r = 0.588）。
从HWs的感受和认知角度来看，我们的系列研究是一次令人鼓舞的积极经历。
