Mental Health Service Line, Orlando VA Healthcare System.
Mental Health Service Line, Telemental Health and Technology Team, Edward J. Hines, Jr. VA Hospital.
Psychol Serv. 2022;19(Suppl 2):33-38. doi: 10.1037/ser0000636. Epub 2022 Feb 24.
The coronavirus disease (COVID-19) pandemic significantly accelerated the growth of telehealth services within the Veterans Health Administration (VHA), as the use of video conferencing to meet with Veterans in their homes increased tenfold in a 3-month period. A substantial portion of telehealth in VHA has traditionally comprised mental health services, and both the scope and volume of such services were significantly broadened in response to COVID-19 to allow for social distancing. The current article is a review of this mobilization from the framework of the People, Process, Technology, and Information model, with a particular highlight on the critical operational partnership between individual facilities providing care and the governing VHA program offices. Lessons learned and future goals for the sustainment and integration of telemental health services are also discussed. (PsycInfo Database Record (c) 2022 APA, all rights reserved).
新冠疫情（COVID-19）大流行极大地加速了退伍军人健康管理局（VHA）远程医疗服务的发展，在 3 个月内，通过视频会议与退伍军人在家中进行会面的次数增加了十倍。VHA 的远程医疗服务传统上很大一部分包括心理健康服务，为了实现社交距离，这些服务的范围和数量都在 COVID-19 期间显著扩大。本文从人员、流程、技术和信息模型的框架出发，对这一动员情况进行了回顾，特别强调了提供护理的各个设施与管辖的 VHA 项目办公室之间的关键业务伙伴关系。还讨论了关于维持和整合远程心理健康服务的经验教训和未来目标。（美国心理协会，《心理信息数据库》，2022）。
