Ministério da Saúde, Hospital Federal Cardoso Fontes. Rio de Janeiro, Rio de Janeiro, Brazil.
Universidade do Estado do Rio de Janeiro. Rio de Janeiro, Rio de Janeiro, Brazil.
Rev Bras Enferm. 2022 Feb 25;75Suppl 1(Suppl 1):e20210149. doi: 10.1590/0034-7167-2021-0149. eCollection 2022.
To describe actions taken by the organizational management of an emergency service due to the COVID-19 pandemic, determined according to the prevalence of cases of infection by the coronavirus, severe acute respiratory syndrome, and flu-like illnesses.
Experience report based on a retrospective analysis of the attention for respiratory syndromes in the first semester of 2019 and 2020, in addition to an analysis of documents from the institutional protocols of a federal emergency service.Development: An increase in the number of attendances was observed, representing 7.25% and 19.4% of cases in 2019 and 2020, respectively. This was due to the creation of the Crisis Office, including a multidisciplinary team created to elaborate the plan of action, changes in the physical structure and in the work processes, and training sessions.
It became clear that the planning, coordination of actions based on the decisions of the Crisis Office, and the dissemination of reliable information, taking into consideration a focal point, were essential for the organization, management of the emergency service, and protection to the workers.
描述由于 COVID-19 大流行，紧急服务机构的组织管理所采取的行动，这些行动是根据冠状病毒、严重急性呼吸系统综合征和流感样疾病的感染病例流行情况确定的。
这是一份基于对 2019 年和 2020 年上半年呼吸道综合征就诊情况的回顾性分析以及对联邦紧急服务机构机构协议文件的分析的经验报告。
就诊人数有所增加，分别占 2019 年和 2020 年病例的 7.25%和 19.4%。这是由于危机办公室的成立，包括一个多学科团队，该团队负责制定行动计划、改变物理结构和工作流程以及培训课程。
显然，规划、基于危机办公室决策的行动协调以及可靠信息的传播，同时考虑到一个焦点，对于组织、紧急服务的管理以及保护工作人员是至关重要的。
