Department of Psychology, California State University, Sacramento.
J Appl Behav Anal. 2022 Jun;55(3):727-745. doi: 10.1002/jaba.911. Epub 2022 Mar 17.
Feedback is an effective strategy for improving performance and consists of multiple characteristics. One characteristic that can influence feedback efficacy is its nature (whether feedback is positive or corrective) and little is known about the conditions under which individuals may prefer corrective over positive feedback. Thus, the purpose of this study was to assess the efficacy of and preference for positive and corrective feedback during the acquisition of novel tasks. In the first phase, participants received either positive, corrective, or no feedback across three novel tasks. Participants only mastered the task in which they received corrective feedback. In the second phase, participants chose to receive either positive or corrective feedback after completing trials of the previous phase's control task. All participants chose to receive corrective feedback more frequently than positive feedback. We discuss the implications of the results for feedback delivery in the workplace and provide suggestions for future research.
反馈是提高绩效的有效策略，它包含多个特征。其中一个特征是反馈的性质（是正面的还是纠正性的），而对于个体在什么条件下可能更喜欢纠正性反馈而不是正面反馈，我们知之甚少。因此，本研究的目的是评估在学习新任务时，正面反馈和纠正性反馈的效果和偏好。在第一阶段，参与者在三个新任务中分别接受了正面、纠正或无反馈。只有接受纠正反馈的参与者才掌握了任务。在第二阶段，参与者在完成前一阶段控制任务的试次后，选择接受正面或纠正反馈。所有参与者都选择更频繁地接受纠正反馈而不是正面反馈。我们讨论了这些结果对工作场所反馈提供的意义，并为未来的研究提供了建议。
