了解利用技术获取医疗保健信息方面的差异:非裔美国退伍军人使用 My HealthVet 进行糖尿病管理的社会文化观点。

Towards Understanding Disparities in Using Technology to Access Health Care Information: African American Veterans' Sociocultural Perspectives on Using My HealthVet for Diabetes Management.

机构信息

Center for Access & Delivery Research and Evaluation, Iowa City VA Health Care System.

出版信息

Health Commun. 2023 Oct;38(11):2399-2407. doi: 10.1080/10410236.2022.2071392. Epub 2022 May 5.

Abstract

The digital divide, a racial disparity in computer and internet use, persists among Veterans. This study examined African American Veterans' experiences with and attitudes about using My HealthVet (MHV), the online patient portal used in the Department of Veterans Affairs (VA) health care system. Semi-structured interviews were conducted with 35 non-Hispanic African American Veterans about preferences for health information, use of web-enabled devices, and experiences with and preferences for using MHV. Twenty-nine men and 6 women, ranging 35 to 73 years old, participated in this study. About 75% ( = 26) had completed some college or more, and about 75% ( = 26) considered their families financially comfortable. Ninety-one percent ( = 32) of participants were aware of MHV, and 78% ( = 25) of those who were aware reported having enrolled for an account. Data revealed participants valued that MHV provided realistic solutions to cumbersome aspects (e.g., phone call hold-times) of receiving care at the VA. However, participants admitted to not using the patient portal at all or to its full potential for two reasons: a) preference for their pre-MHV routine, b) distrust in the institutional, technological, and organizational aspects surrounding MHV. By highlighting the sociocultural aspects of patient portal use, this study provides a meaningful explanation for barriers and facilitators of health information technology adoption, particularly for MHV among African American Veterans, and ways practitioners may influence uptake.

摘要

数字鸿沟是指在计算机和互联网使用方面存在的种族差异,退伍军人中也存在这种情况。本研究调查了非裔美国退伍军人使用和对使用 My HealthVet(MHV)的态度,MHV 是美国退伍军人事务部(VA)医疗系统中使用的在线患者门户。对 35 名非西班牙裔非裔美国退伍军人进行了半结构化访谈,了解他们对健康信息的偏好、使用网络设备的情况,以及他们对使用 MHV 的体验和偏好。29 名男性和 6 名女性参加了这项研究,年龄在 35 岁至 73 岁之间。大约 75%(26 人)完成了一些大学学业或更高学历,大约 75%(26 人)认为他们的家庭经济状况舒适。91%(32 人)的参与者了解 MHV,其中 78%(25 人)了解 MHV 的人报告已注册账户。研究数据显示,参与者认为 MHV 为在 VA 接受治疗时繁琐的方面(例如电话等待时间)提供了切实可行的解决方案。然而,参与者承认他们根本没有使用过患者门户,或者没有充分利用其潜力,原因有两个:a)偏好他们在使用 MHV 之前的常规方式,b)对围绕 MHV 的机构、技术和组织方面缺乏信任。本研究通过强调患者门户使用的社会文化方面,为健康信息技术采用的障碍和促进因素提供了有意义的解释,特别是针对非裔美国退伍军人使用 MHV 的情况,以及从业者可能影响采用的方式。

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