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Assessing the Availability of Teleconsultation and the Extent of Its Use in Malaysian Public Primary Care Clinics: Cross-sectional Study.

作者信息

Ng Sock Wen, Hwong Wen Yea, Husin Masliyana, Ab Rahman Norazida, Nasir Nazrila Hairizan, Juval Kawselyah, Sivasampu Sheamini

机构信息

Institute for Clinical Research, National Institutes of Health, Ministry of Health Malaysia, Shah Alam, Malaysia.

Julius Center for Health Sciences and Primary Care, University Medical Center Utrecht, Utrecht University, Utrecht, Netherlands.

出版信息

JMIR Form Res. 2022 May 9;6(5):e34485. doi: 10.2196/34485.


DOI:10.2196/34485
PMID:35532973
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC9127641/
Abstract

BACKGROUND: The integration of teleconsultation into health care systems as a complement to existing approaches to care is growing rapidly. There is, however, limited information on the extent of its implementation across low- and middle-income countries. OBJECTIVE: The aim of this study was to determine the availability and the extent of teleconsultation in Malaysian primary care clinics. METHODS: A cross-sectional study of public primary care clinics in Malaysia was conducted between November 2020 and December 2020. All clinics in Malaysia that see more than 300 daily patients were recruited. A web-based, self-administered questionnaire including questions on availability of the service, whether it uses video or telephone, and the types of services it provides was distributed to the medical officer in charge of each clinic. RESULTS: In total, 97.6% (249/255) of the clinics responded. Out of these clinics, 45.8% (114/249) provided teleconsultation. A majority of the clinics providing consultation (69/114, 60.5%) provided only telephone consultation, while 24.6% (28/114) of the clinics offered video and telephone consultation, and 14.9% (17/114) offered only video consultation. Eighty percent (92/114) of the clinics were located in urban areas. A breakdown by state showed that 17.5% (20/114) and 16.7% (19/114) of the clinics were from two larger states; other states comprised less than 10% each (range 7-9/114). For the clinics providing video consultation, funding for the service came mostly (42/45, 93%) from the Ministry of Health. Conversely, nearly 1 out of 4 (23/97) clinics that provided telephone consultation funded the service either from donations or through self-funding. Most of the clinics provided teleconsultation for diabetes and hypertension. Less than 50% of the clinics with teleconsultation used it for follow up with allied health care providers or pharmacists (video consultation, 20/45; telephone consultation, 36/97). CONCLUSIONS: Our findings show that telephone consultation is more widely used than video consultation, despite a quarter of its funding being self-subsidized or obtained through donations. Also, teleconsultation was less utilized by allied health care providers and pharmacists. Plans for the expansion of teleconsultation in Malaysian primary health care should take into consideration these findings to ensure a better and more cost-effective implementation of the service.

摘要
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/48fa/9127641/5b398c0edbef/formative_v6i5e34485_fig2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/48fa/9127641/c9bb69406482/formative_v6i5e34485_fig1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/48fa/9127641/5b398c0edbef/formative_v6i5e34485_fig2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/48fa/9127641/c9bb69406482/formative_v6i5e34485_fig1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/48fa/9127641/5b398c0edbef/formative_v6i5e34485_fig2.jpg

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Assessing the Availability of Teleconsultation and the Extent of Its Use in Malaysian Public Primary Care Clinics: Cross-sectional Study.

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[1]
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Int J Equity Health. 2025-2-13

[2]
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[3]
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J Pharm Policy Pract. 2024-9-25

[4]
Factors influencing telemedicine adoption among physicians in the Malaysian healthcare system: A revisit.

Digit Health. 2024-6-6

[5]
Telehealth Consultation for Malaysian Citizens' Willingness to Pay Assessed by the Double-Bounded Dichotomous Choice Method.

Malays J Med Sci. 2024-2

[6]
Impact of COVID-19 Pandemic on Antibiotic Utilisation in Malaysian Primary Care Clinics: An Interrupted Time Series Analysis.

Antibiotics (Basel). 2023-3-28

[7]
Exploring the Need for Mobile Application in Stroke Management by Informal Caregivers: A Qualitative Study.

Int J Environ Res Public Health. 2022-10-10

本文引用的文献

[1]
Preliminary Results of Teleconsultations Temporarily Allowed during the COVID-19 Pandemic.

Yonsei Med J. 2021-9

[2]
Exploring the use and challenges of implementing virtual visits during COVID-19 in primary care and lessons for sustained use.

PLoS One. 2021

[3]
Does therapy always need touch? A cross-sectional study among Switzerland-based occupational therapists and midwives regarding their experience with health care at a distance during the COVID-19 pandemic in spring 2020.

BMC Health Serv Res. 2021-6-15

[4]
Telemedicine as a tool for dietary intervention in NAFLD-HIV patients during the COVID-19 lockdown: A randomized controlled trial.

Clin Nutr ESPEN. 2021-6

[5]
"A decade's worth of work in a matter of days": The journey to telehealth for the whole population in Australia.

Int J Med Inform. 2021-7

[6]
Telehealth and the digital divide as a social determinant of health during the COVID-19 pandemic.

Netw Model Anal Health Inform Bioinform. 2021

[7]
Digital inclusion as a social determinant of health.

NPJ Digit Med. 2021-3-17

[8]
Telemedicine to deliver diabetes care in low- and middle-income countries: a systematic review and meta-analysis.

Bull World Health Organ. 2021-3-1

[9]
'It's not hands-on therapy, so it's very limited': Telehealth use and views among allied health clinicians during the coronavirus pandemic.

Musculoskelet Sci Pract. 2021-4

[10]
Hello, can you hear me? Orthopaedic clinic telephone consultations in the COVID-19 era- a patient and clinician perspective.

World J Orthop. 2021-1-18

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