QBE Insurance Group LTD.
J Bus Contin Emer Plan. 2022 Jan 1;15(4):319-329.
Validation activities are essential for organisations to ensure the ongoing efficacy and hence value of their business continuity arrangements. While COVID-19 has impacted the ability to perform normal validation activities in the business continuity life cycle, it has provided the opportunity for a significant live test of recovery strategies, business continuity plans, and response and recovery teams. This paper draws from practical experience with and reviews of approximately 30 Australian companies, and discusses the impacts of COVID-19 on maintenance, exercising and review. It provides suggestions for harnessing and articulating the lessons learned from an unprecedented, global disruptive event, and the adaptation of validation techniques in the new normal to increase both organisational resilience and enhance customer value propositions.
验证活动对于组织确保其业务连续性安排的持续有效性和价值至关重要。虽然 COVID-19 已经影响了在业务连续性生命周期中执行正常验证活动的能力，但它为恢复策略、业务连续性计划以及应对和恢复团队的重大现场测试提供了机会。本文借鉴了大约 30 家澳大利亚公司的实际经验和回顾，并讨论了 COVID-19 对维护、演练和审查的影响。它提供了利用和阐述从史无前例的全球破坏性事件中吸取的经验教训的建议，并在新常态下调整验证技术，以提高组织的弹性和增强客户的价值主张。
