Areiza-Padilla Jose Andres, Galindo-Becerra Tatiana
Department of Business Administration, Pontificia Universidad Javeriana, Bogotá 110231, Colombia.
Heliyon. 2022 Jun 22;8(6):e09774. doi: 10.1016/j.heliyon.2022.e09774. eCollection 2022 Jun.
The quarantines caused by the Covid-19, generated that thousands of university students had to abruptly abandon their classroom classes, and receive them in a virtual way. This sudden change caused a break in the daily life of thousands of university students, who were forced to use a teaching method that, although not new, was unusual at that time. This, initially generated a situation of rejection, stress and a perception of low quality classes that were received in a virtual way. However, with the passage of time, there was a need to know the perception of students about the quality of their virtual classes, but once the mandatory quarantine ended, because the literature has been focused only during the quarantine period. On the other hand, most studies on this topic have focused on developed countries, so there is little literature on the perception of virtual classes, taken by students from South America, whose countries have economic, social and technological characteristics, very different from developed countries. Based on the above, this study analyzes the perceptions of 867 students from 12 private business schools in the city of Bogota, Colombia. The data processed through PLS, allows us to observe that students have changed their negative perception towards virtual classes, and that, at present, these classes are considered of quality. Similarly, we can see that satisfaction, the willingness to continue using this methodology in the future, and the good performance of the university brand, are direct results of the quality of virtual classes.
由新冠疫情引发的隔离措施，导致成千上万的大学生不得不突然放弃面授课程，转而接受虚拟授课。这一突然的变化打破了成千上万大学生的日常生活，他们被迫采用一种虽然并不新颖，但在当时却不常见的教学方法。最初，这引发了一种抵触、压力的情绪，以及对虚拟授课质量较低的认知。然而，随着时间的推移，人们有必要了解学生对虚拟课程质量的看法，但在强制隔离结束后，因为相关文献仅聚焦于隔离期间。另一方面，关于这个主题的大多数研究都集中在发达国家，所以关于南美洲学生对虚拟课程看法的文献很少，南美洲国家的经济、社会和技术特征与发达国家有很大不同。基于上述情况，本研究分析了哥伦比亚波哥大市12所私立商学院的867名学生的看法。通过偏最小二乘法（PLS）处理的数据，使我们能够观察到学生对虚拟课程的负面看法已经改变，并且目前这些课程被认为是有质量的。同样，我们可以看到，满意度、未来继续使用这种教学方法的意愿，以及大学品牌的良好表现，都是虚拟课程质量的直接结果。
