Zhao Hong, Song Lijuan
International College of Cultural Education, Northeast Agricultural University, Harbin, China.
College of Humanities and Social Sciences, East China Jiaotong University, Nanchang, China.
Front Psychol. 2022 Jun 24;13:911565. doi: 10.3389/fpsyg.2022.911565. eCollection 2022.
The experience value of online education is a hot topic in both theoretical and practical circles, but research on its mechanism of action is limited. Therefore, this study systematically investigates the relationship between brand image, experience value, and continuance intention through a theoretical analysis of brand image, and discusses the boundary role of effective commitment in it. In this study, 475 users were used to conduct structural equation modeling analysis. The results of the study found that experience value had a positive and significant effect on user continuance intention under the significant influence of brand image, but affective commitment did not play a positive moderating role in the relationship between experience value and continuance intention. This study examines the mechanism of the antecedents and consequences of experience value, and provides a new direction for the construction of online education and the development of online education and marketing strategies.
在线教育的体验价值是理论界和实践界的热门话题,但对其作用机制的研究却很有限。因此,本研究通过对品牌形象的理论分析,系统地探讨了品牌形象、体验价值和持续使用意愿之间的关系,并讨论了有效承诺在其中的边界作用。本研究以475名用户为样本进行结构方程模型分析。研究结果发现,在品牌形象的显著影响下,体验价值对用户持续使用意愿有正向且显著的影响,但情感承诺在体验价值与持续使用意愿的关系中并未起到正向调节作用。本研究考察了体验价值的前因后果机制,为在线教育建设以及在线教育与营销策略的发展提供了新方向。