Ntani Suh Nsutebu, Tchue Ngong Ferdinand
Cameroon Baptist Convention Health Services, Bamenda, Cameroon.
J Pharm Technol. 2022 Aug;38(4):206-212. doi: 10.1177/87551225221097038. Epub 2022 Jun 7.
Pharmacists and pharmacy technicians often work together to provide optimal pharmacy services, however, some low-middle-income countries lack strong regulatory mechanisms and have an inadequate number of pharmacists, necessitating some hospitals to rely on pharmacy technicians providing direct patient care services.
This study sort to investigate health care providers' attitudes and satisfaction toward patient-oriented pharmacy services offered by pharmacy technicians at 3 faith-based hospitals in Cameroon.
A cross-sectional study was conducted from February to April 2021. Self-administered questionnaires were distributed to 159 health care providers (HCPs) in 3 institutions of the Cameroon Baptist Convention Health Services. The questionnaire was made up of 3 parts evaluating HCPs' attitudes and satisfaction.
A total of 140 questionnaires were completed (88.1%) response rate. The majority of respondents were female (70%) and <35 years (60.7%). Almost all respondents showed a positive attitude toward pharmacy technicians' role in patient education (90%) and provision of medication information (93.6%). However, only 46% agreed that pharmacy technicians should take medication histories. The majority of respondents were satisfied with overall pharmacy services (80.7%). Only 25% were satisfied with pharmacy technicians' participation in ward rounds. Gender was associated with attitude of respondents ( = 0.02). Factors associated with satisfaction of respondents included profession ( = 0.047) and work experience ( = 0.008).
Our results revealed a positive attitude and overall satisfaction with technician-led patient-oriented pharmacy services. Additional training, clear job descriptions, and direct pharmacist supervision could ensure the quality and safety of these services.
药剂师和药房技术员经常共同努力提供最佳药房服务，然而，一些中低收入国家缺乏强有力的监管机制，药剂师数量不足，这使得一些医院不得不依靠药房技术员提供直接的患者护理服务。
本研究旨在调查喀麦隆3家教会医院的医疗服务提供者对药房技术员提供的以患者为导向的药房服务的态度和满意度。
于2021年2月至4月进行了一项横断面研究。自行填写的问卷被分发给喀麦隆浸信会医疗服务机构3个部门的159名医疗服务提供者（HCPs）。问卷由3部分组成，用于评估HCPs的态度和满意度。
共完成140份问卷（回复率88.1%）。大多数受访者为女性（70%）且年龄<35岁（60.7%）。几乎所有受访者对药房技术员在患者教育（90%）和提供用药信息（93.6%）方面的作用都持积极态度。然而，只有46%的人同意药房技术员应该记录用药史。大多数受访者对整体药房服务感到满意（80.7%）。只有25%的人对药房技术员参与查房感到满意。性别与受访者的态度相关（P = 0.02）。与受访者满意度相关的因素包括职业（P = 0.047）和工作经验（P = 0.008）。
我们的结果显示对由技术员主导的以患者为导向的药房服务持积极态度且总体满意。额外的培训、明确的工作描述和药剂师的直接监督可以确保这些服务的质量和安全。
