Levido Annabel, Clement Pierre, Gregory Bryan, Morrey Helena, Kirrane Marianne, Stott Adam, Sullivan Clair, Jackman Kristy, Brown Jessica, Doubrovsky Anna, Coyer Fiona
Intensive Care Services, Royal Brisbane and Women's Hospital, Metro North Health, Hertson, Queensland, Australia.
Faculty of Medicine, University of Queensland, Saint Lucia, Queensland, Australia.
Telemed J E Health. 2023 Mar;29(3):466-472. doi: 10.1089/tmj.2022.0071. Epub 2022 Jul 18.
Traditional face-to-face family member visits in the intensive care unit (ICU) are challenged during the coronavirus disease pandemic with time-critical visiting of the ICU patient being impossible. This study aimed to explore reported experiences and satisfaction surrounding the use of technology for virtual visits and virtual family meetings in the ICU setting. Two groups were surveyed: (1) family members of critically ill patients in the ICU and (2) health care workers caring for these patients. The study, conducted in the 36-bed ICU of a speciality metropolitan acute care facility in Australia, used a pragmatic post-test survey design. Data were analyzed descriptively. Of health care worker subjects, 106 completed the survey and the majority of communication episodes favored virtual visits (79.2%, = 84). Of family member subjects, 69 completed the survey, with the majority participating in virtual family meetings (40.6%, = 28). Both groups indicated satisfaction with virtual communication. We found virtual communication was positively received.
在冠状病毒病大流行期间，重症监护病房（ICU）传统的面对面家属探视面临挑战，无法对ICU患者进行时间紧迫的探视。本研究旨在探讨在ICU环境中使用技术进行虚拟探视和虚拟家属会议的相关报告经验及满意度。调查了两组人员：（1）ICU重症患者的家属；（2）照料这些患者的医护人员。该研究在澳大利亚一家大都市专科急症护理机构的36张床位的ICU进行，采用了实用的测试后调查设计。对数据进行了描述性分析。在医护人员受试者中，106人完成了调查，大多数沟通环节倾向于虚拟探视（79.2%，n = 84）。在家属受试者中，69人完成了调查，大多数人参加了虚拟家属会议（40.6%，n = 28）。两组均表示对虚拟沟通满意。我们发现虚拟沟通得到了积极的反馈。
