Lohiniva Anna-Leena, Nurzhynska Anastasiya, Hudi Al-Hassan, Anim Bridget, Aboagye Da Costa
UNICEF Ghana Country Office Accra Ghana.
Health Promotion Division Ghana Health Services Accra Ghana.
JMIR Infodemiology. 2022 Jul 12;2(2):e37134. doi: 10.2196/37134. eCollection 2022 Jul-Dec.
Infodemic management is an integral part of pandemic management. Ghana Health Services (GHS) together with the UNICEF (United Nations International Children's Emergency Fund) Country Office have developed a systematic process that effectively identifies, analyzes, and responds to COVID-19 and vaccine-related misinformation in Ghana.
This paper describes an infodemic management system workflow based on digital data collection, qualitative methodology, and human-centered systems to support the COVID-19 vaccine rollout in Ghana with examples of system implementation.
The infodemic management system was developed by the Health Promotion Division of the GHS and the UNICEF Country Office. It uses Talkwalker, a social listening software platform, to collect misinformation on the web. The methodology relies on qualitative data analysis and interpretation as well as knowledge cocreation to verify the findings.
A multi-sectoral National Misinformation Task Force was established to implement and oversee the misinformation management system. Two members of the task force were responsible for carrying out the analysis. They used Talkwalker to find posts that include the keywords related to COVID-19 vaccine-related discussions. They then assessed the significance of the posts on the basis of the engagement rate and potential reach of the posts, negative sentiments, and contextual factors. The process continues by identifying misinformation within the posts, rating the risk of identified misinformation posts, and developing proposed responses to address them. The results of the analysis are shared weekly with the Misinformation Task Force for their review and verification to ensure that the risk assessment and responses are feasible, practical, and acceptable in the context of Ghana.
The paper describes an infodemic management system workflow in Ghana based on qualitative data synthesis that can be used to manage real-time infodemic responses.
信息疫情管理是疫情管理的一个组成部分。加纳卫生服务局（GHS）与联合国儿童基金会（UNICEF，联合国国际儿童紧急基金）加纳国家办事处共同制定了一个系统流程，以有效识别、分析并应对加纳境内与新冠病毒病及疫苗相关的错误信息。
本文介绍了一种基于数字数据收集、定性方法和以人为本的系统的信息疫情管理系统工作流程，以支持加纳的新冠病毒病疫苗推广，并列举了系统实施的实例。
信息疫情管理系统由加纳卫生服务局健康促进司和联合国儿童基金会加纳国家办事处开发。它使用社会倾听软件平台Talkwalker在网络上收集错误信息。该方法依靠定性数据分析与解读以及知识共创来核实调查结果。
成立了一个多部门国家错误信息特别工作组来实施和监督错误信息管理系统。特别工作组的两名成员负责进行分析。他们使用Talkwalker查找包含与新冠病毒病疫苗相关讨论的关键词的帖子。然后，他们根据帖子的参与率、潜在传播范围、负面情绪和背景因素评估帖子的重要性。通过识别帖子中的错误信息、对已识别的错误信息帖子的风险进行评级以及制定应对措施来继续该过程。分析结果每周与错误信息特别工作组共享，以供其审查和核实，以确保风险评估和应对措施在加纳的背景下是可行、实际且可接受的。
本文介绍了加纳基于定性数据综合的信息疫情管理系统工作流程，可用于管理实时信息疫情应对措施。
