促进性健康的对话代理的有效性和可接受性:系统评价和荟萃分析。
Effectiveness and acceptability of conversational agents for sexual health promotion: a systematic review and meta-analysis.
机构信息
Amsterdam School for Communication Research, University of Amsterdam, Amsterdam, the Netherlands.
Department of Communication and Cognition, Tilburg University, Tilburg, the Netherlands.
出版信息
Sex Health. 2022 Oct;19(5):391-405. doi: 10.1071/SH22016.
Digital health interventions for sexual health promotion have evolved considerably alongside innovations in technology. Despite these efforts, studies have shown that they do not consistently result in the desired sexual health outcomes. This could be attributed to low levels of user engagement, which can hinder digital health intervention effectiveness, as users do not engage with the system enough to be exposed to the intervention components. It has been suggested that conversational agents (automated two-way communication systems e.g. Alexa) have the potential to overcome the limitations of prior systems and promote user engagement through the increased interactivity offered by bidirectional, natural language-based interactions. The present review, therefore, provides an overview of the effectiveness and user acceptability of conversational agents for sexual health promotion. A systematic search of seven databases provided 4534 records, and after screening, 31 articles were included in this review. A narrative synthesis of results was conducted for effectiveness and acceptability outcomes, with the former supplemented by a meta-analysis conducted on a subset of studies. Findings provide preliminary support for the effectiveness of conversational agents for promoting sexual health, particularly treatment adherence. These conversational agents were found to be easy to use and useful, and importantly, resulted in high levels of satisfaction, use and intentions to reuse, whereas user evaluations regarding the quality of information left room for improvement. The results can inform subsequent efforts to design and evaluate these interventions, and offer insight into additional user experience constructs identified outside of current technology acceptance models, which can be incorporated into future theoretical developments.
数字健康干预措施在促进性健康方面取得了长足的发展,这与技术创新密切相关。尽管做出了这些努力,但研究表明,它们并没有始终如一地带来预期的性健康结果。这可能归因于用户参与度低,这会影响数字健康干预措施的效果,因为用户没有充分参与系统,无法接触到干预措施的组成部分。有人认为,对话代理(例如 Alexa 这样的自动双向通信系统)有可能克服之前系统的局限性,并通过提供双向、基于自然语言的交互来增加互动性,从而提高用户参与度。因此,本综述概述了对话代理在促进性健康方面的有效性和用户接受度。通过对七个数据库进行系统搜索,共提供了 4534 条记录,经过筛选,有 31 篇文章纳入本综述。对有效性和可接受性结果进行了叙述性综合,前者通过对一部分研究进行荟萃分析进行了补充。研究结果初步支持了对话代理在促进性健康方面的有效性,特别是在治疗依从性方面。这些对话代理被发现易于使用且有用,重要的是,它们带来了高度的满意度、使用率和再次使用的意愿,而用户对信息质量的评价还有改进的空间。研究结果可以为后续设计和评估这些干预措施提供信息,并深入了解当前技术接受模型之外确定的其他用户体验结构,这些结构可以纳入未来的理论发展中。