Islam Md Irteja, O'Neill Claire, Kolur Hibah, Bagnulo Sharif, Colbran Richard, Martiniuk Alexandra
Sydney School of Public Health, Faculty of Medicine and Health, The University of Sydney, Camperdown, NSW 2006, Australia.
Centre for Health Research, Faculty of Health, Engineering and Sciences, The University of Southern Queensland, Darling Heights, QLD 4350, Australia.
Healthcare (Basel). 2022 Jul 26;10(8):1391. doi: 10.3390/healthcare10081391.
Many studies have been conducted on how physicians view outreach health services, yet few have explored how rural patients view these services. This study aimed to examine the patient experience and satisfaction with outreach health services in rural NSW, Australia and the factors associated with satisfaction. A cross-sectional study was conducted among patients who visited outreach health services between December 2020 and February 2021 across rural and remote New South Wales, Australia. Data on patient satisfaction were collected using a validated questionnaire. Both bivariate (chi-squared test) and multivariate analyses (logistic regression) were performed to identify the factors associated with the outcome variable (patient satisfaction). A total of 207 participants were included in the study. The mean age of respondents was 58.6 years, and 50.2% were men. Ninety-three percent of all participants were satisfied with the outreach health services. Respectful behaviours of the outreach healthcare practitioners were significantly associated with the higher patient satisfaction attending outreach clinics. The current study demonstrated a high level of patient satisfaction regarding outreach health services in rural and remote NSW, Australia. Further, our study findings showed the importance of collecting data about patient satisfaction to strengthen outreach service quality.
关于医生如何看待外展医疗服务已经开展了许多研究，但很少有研究探讨农村患者如何看待这些服务。本研究旨在调查澳大利亚新南威尔士州农村地区患者对外展医疗服务的体验和满意度以及与满意度相关的因素。对2020年12月至2021年2月期间在澳大利亚新南威尔士州农村和偏远地区就诊于外展医疗服务的患者进行了一项横断面研究。使用经过验证的问卷收集患者满意度数据。进行了双变量分析（卡方检验）和多变量分析（逻辑回归）以确定与结果变量（患者满意度）相关的因素。该研究共纳入207名参与者。受访者的平均年龄为58.6岁，50.2%为男性。所有参与者中有93%对外展医疗服务感到满意。外展医疗从业者的尊重行为与前往外展诊所的患者更高的满意度显著相关。当前研究表明澳大利亚新南威尔士州农村和偏远地区患者对外展医疗服务的满意度较高。此外，我们的研究结果表明收集患者满意度数据对于提高外展服务质量的重要性。
