School of Tourism, Hanyang University, Wangsimni-ro 222, Seongdong-gu, Seoul 04763, Korea.
Int J Environ Res Public Health. 2022 Aug 1;19(15):9418. doi: 10.3390/ijerph19159418.
This study investigated the factors that cause job stress among male flight attendants in a female-dominated airline organization, as well as the impact of job stress on their mental health and turnover intention. It also attempted to determine whether perceived family support, perceived organizational support, and job positions had moderating effects on male flight attendants' job stress. Six job stress factors were identified through focus group interviews and a literature review. A survey was conducted from 1 January to 2 February 2022 to validate the research model, and 188 valid samples were used for statistical analysis. This study discovered that gender differences in communication, relationship conflict with colleagues, hierarchical organizational culture, and role overload had a direct impact on male flight attendants' job stress. Job stress was found to have a negative impact on mental health and a positive impact on turnover intention. Perceived organizational support was also found to reduce job stress. This study is notably the first to address stress encountered by male flight attendants at work. It offers new directions for future airline personnel management and research. It also presents practical implications, such as the development of training and personnel management programs for male flight attendants.
本研究旨在探讨在女性主导的航空公司组织中，男性空乘人员工作压力的成因，以及工作压力对其心理健康和离职意愿的影响。此外，本研究还试图确定感知到的家庭支持、感知到的组织支持和工作岗位是否对男性空乘人员的工作压力有调节作用。通过焦点小组访谈和文献回顾，确定了六个工作压力因素。2022 年 1 月 1 日至 2 月 2 日进行了一项调查，以验证研究模型，共收集了 188 份有效样本进行统计分析。本研究发现，沟通中的性别差异、与同事的关系冲突、层级组织文化和角色过载直接影响男性空乘人员的工作压力。工作压力对心理健康有负面影响，对离职意愿有正向影响。感知到的组织支持也被发现可以减轻工作压力。本研究是首次针对男性空乘人员工作中遇到的压力进行研究，为未来的航空公司人员管理和研究提供了新的方向。此外，本研究还具有实际意义，例如为男性空乘人员制定培训和人员管理计划。
