Queensland Department of Health, Cairns and Hinterland Hospital and Health Service, Cairns, Australia.
Queensland Department of Health, Allied Health Professions Office of Queensland, Brisbane, Australia.
Int J Audiol. 2023 Oct;62(10):964-972. doi: 10.1080/14992027.2022.2108913. Epub 2022 Aug 18.
Evaluate accessibility, effectiveness, acceptability and efficiency of a student- assisted teleaudiology model of care in a regional hospital in Queensland, Australia.
Prospective mixed method service evaluation study.
Demographic, service and satisfaction data were collected from 233 patients (children aged ≥5 and adults) who received teleaudiology assessment. Satisfaction data was collected from 27 hospital clinic staff (medical, nursing and clinic assistants) and 28 university audiology clinical educator participants. Experience and satisfaction data were collected from 16 teleaudiology clinic university students. Quantitative data was analysed using SPSS software. Qualitative data were analysed using inductive content analysis.
Following introduction of the teleaudiology service in 2017 and evaluation during the first 6 months, 95% of patients were able to access audiology assessments on the same day as their Ear, Nose and Throat appointments. New referrals to the service were seen within a month. The audiology assessment battery was completed 95% of the time within an average of 33 minutes by the end of the study period. Patients, hospital and university staff and students reported high satisfaction with their experiences of teleaudiology, including its convenience and efficiency.
A student-assisted teleaudiology model of care can deliver accessible, effective, and efficient services with high levels of satisfaction by participants.
评估澳大利亚昆士兰州一家地区医院中学生协助的远程听力学护理模式的可及性、有效性、可接受性和效率。
前瞻性混合方法服务评估研究。
从接受远程听力学评估的 233 名患者（年龄≥5 岁的儿童和成年人）中收集了人口统计学、服务和满意度数据。从 27 名医院临床工作人员（医疗、护理和临床助理）和 28 名大学听力学临床教育者参与者中收集了满意度数据。从 16 名远程听力学临床大学生中收集了经验和满意度数据。使用 SPSS 软件分析定量数据。使用归纳内容分析对定性数据进行分析。
在 2017 年引入远程听力学服务并在头 6 个月进行评估后，95%的患者能够在与耳鼻喉科预约同一天接受听力学评估。新的转介服务在一个月内得到处理。到研究结束时，听力评估电池在平均 33 分钟内完成的比例达到 95%。患者、医院和大学工作人员以及学生对他们远程听力学的体验，包括其便利性和效率，报告了高度的满意度。
学生协助的远程听力学护理模式可以提供可及、有效和高效的服务，并得到参与者的高度满意度。
