Bouraghi Hamid, Rezayi Sorayya, Amirazodi Shahrzad, Nabovati Ehsan, Saeedi Soheila
Department of Health Information Technology, School of Allied Medical Sciences, Hamadan University of Medical Sciences, Hamadan, Iran.
Health Information Management Department, School of Allied Medical Sciences, Tehran University of Medical Sciences, Tehran, Iran.
J Educ Health Promot. 2022 Jun 30;11:182. doi: 10.4103/jehp.jehp_349_21. eCollection 2022.
Hospital Statistics and Information System is one of the most important health information systems in Iran used in all hospitals in this country. Usability problems can reduce the speed and precision of users when interacting with this system. This study aimed to identify the usability problems of a national health system called "AVAB".
This descriptive cross-sectional study was conducted in 2020, and three experts evaluated the usability of this system independently by the heuristic evaluation method. Nielsen's usability principles were used to identify usability problems and to classify their severity.
A total of 86 unique problems were identified. The highest number of problems were related to the two principles of "help and documentation" and "match between system and the real world" with 23 and 11 usability problems, respectively. The lowest number of problems were related to the two principles of "visibility of system status" and "help users recognize, diagnose, and recover from errors," each with three problems. 58.1% of the identified problems were in the group of major and catastrophic problems.
With the help of heuristic evaluation method, a significant number of usability problems of Hospital Statistics and Information System were identified. Most of the identified problems were major and catastrophic, and it is necessary to solve these problems by the designers and developers of this system.
医院统计与信息系统是伊朗最重要的健康信息系统之一，该国所有医院均在使用。可用性问题会降低用户与该系统交互时的速度和准确性。本研究旨在识别名为“AVAB”的国家卫生系统的可用性问题。
本描述性横断面研究于2020年进行，三位专家通过启发式评估方法独立评估该系统的可用性。采用尼尔森可用性原则识别可用性问题并对其严重程度进行分类。
共识别出86个独特问题。问题数量最多的与“帮助与文档”和“系统与现实世界的匹配”这两条原则相关，分别有23个和11个可用性问题。问题数量最少的与“系统状态的可见性”和“帮助用户识别、诊断和从错误中恢复”这两条原则相关，各有3个问题。已识别问题的58.1%属于重大和灾难性问题组。
借助启发式评估方法，识别出了医院统计与信息系统的大量可用性问题。大多数已识别问题为重大和灾难性问题，该系统的设计者和开发者有必要解决这些问题。
