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低头族行为与绿色酒店消费之间的关系:独特性需求、社会价值认知及性别差异的作用

The relationship between phubbing and green hotel consumption: the roles of need for uniqueness, social value perception, and gender difference.

作者信息

Hao Lujie, Lin Bingkun

机构信息

School of Economics & Management, Fuzhou University of International Studies and Trade, Changle District, No. 28, Yuhuan Road, Shouzhan New District, Fuzhou City, Fujian Province, People's Republic of China.

School of Business, Minnan Normal University, No. 36, Xianqianzhi Street, Xiangcheng District, Zhangzhou City, Fujian province, People's Republic of China.

出版信息

Environ Sci Pollut Res Int. 2023 Jan;30(3):7683-7695. doi: 10.1007/s11356-022-22789-0. Epub 2022 Aug 31.

Abstract

Green hotel serves as an effective way of achieving sustainable development in hospitality industry, few studies have tested the association between social relationships and green hotel consumption. Since the emerging of phubbing has changed social interaction norm, the association between phubbing and green hotel consumption remains unknown. Drawing upon optimal distinctiveness theory (ODT), the present study aims to address this research gap by examining the relationship between peer phubbing and green hotel booking intention. Furthermore, we examined the mediating role of the need for uniqueness and investigated the moderating role of social value perception of green hotel and gender differences. Based on snowball sampling technique, 461 valid questionnaires were collected. The results revealed a positive association between peer phubbing and green hotel booking intention. The mediating effect of need for uniqueness was found significantly between peer phubbing and green hotel booking intention. The significant moderating effects of social value perception was only found on the relationship between peer phubbing and green hotel booking intention in women group, and the moderating effects were significant between need for uniqueness and green hotel booking intention in both women and men group. The current study demonstrates the impact mechanism of peer phubbing on green hotel consumption, provides a new perspective that green hotel managers could customize marketing strategies, targeting phubbed individuals as potential consumers.

摘要

绿色酒店是酒店业实现可持续发展的有效途径,但很少有研究检验社会关系与绿色酒店消费之间的关联。由于低头族的出现改变了社会互动规范,低头族与绿色酒店消费之间的关联尚不清楚。本研究基于最优区分理论(ODT),旨在通过考察同伴低头行为与绿色酒店预订意愿之间的关系来填补这一研究空白。此外,我们还考察了独特性需求的中介作用,并研究了绿色酒店社会价值认知的调节作用以及性别差异。基于滚雪球抽样技术,收集了461份有效问卷。结果显示同伴低头行为与绿色酒店预订意愿之间存在正相关。研究发现独特性需求在同伴低头行为与绿色酒店预订意愿之间起到显著的中介作用。社会价值认知的显著调节作用仅在女性群体中发现于同伴低头行为与绿色酒店预订意愿的关系中,而在女性和男性群体中,独特性需求与绿色酒店预订意愿之间的调节作用均显著。本研究揭示了同伴低头行为对绿色酒店消费的影响机制,为绿色酒店管理者制定营销策略提供了新视角,即将被冷落的个体作为潜在消费者进行精准营销。

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