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直播营销:如何与消费者互动以提高他们的购买意愿。

Marketing by live streaming: How to interact with consumers to increase their purchase intentions.

作者信息

Liu Feng, Wang Yan, Dong Xiaoxu, Zhao Huawei

机构信息

Business School, Shandong University, Weihai, China.

School of Business, Shandong University of Political Science and Law, Jinan, China.

出版信息

Front Psychol. 2022 Aug 25;13:933633. doi: 10.3389/fpsyg.2022.933633. eCollection 2022.


DOI:10.3389/fpsyg.2022.933633
PMID:36092111
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC9453494/
Abstract

Live streaming e-commerce, as a kind of new information technology-based business model, is currently the most popular marketing approach, especially in China. This research divides live streaming interactions into three dimensions, interactions for obtaining product information (IPI), interactions for grasping the purchase dynamics of others (IPD), and interactions for obtaining monetary incentives (IMI), and proposes a comprehensive framework to examine whether live streaming interactions with consumers promote both social presence and consumer conformity, and thereby enhance their purchase intentions. Covariance-based structural equation modeling (CB-SEM) with AMOS was conducted to analyze data collected from 576 Chinese consumers. The main findings are that, first, both IPI and IPD can exert a direct impact on social presence and consumer conformity; second, IMI has a positive impact only on social presence; third, among the three dimensions of interactions, both IPI and IPD tend to increase purchase intention through social presence and consumer conformity, while IMI increases purchase intention only social presence. Furthermore, given the differences between experience and search products, the results of the multigroup analysis indicate inconsistent path coefficients between the two product groups. This study provides a novel perspective on live streaming e-commerce with evidence on how interactions matter in driving purchase intentions, enriches the content of live streaming e-commerce literature and explores the practical implications for marketing managers are looking for marketing by live streaming.

摘要

直播电商作为一种基于信息技术的新型商业模式,目前是最流行的营销方式,在中国尤其如此。本研究将直播互动分为三个维度,即获取产品信息的互动(IPI)、把握他人购买动态的互动(IPD)和获取金钱激励的互动(IMI),并提出了一个综合框架,以检验与消费者的直播互动是否能促进社交临场感和消费者从众心理,从而增强他们的购买意愿。采用基于协方差的结构方程模型(CB-SEM)和AMOS对从576名中国消费者收集的数据进行了分析。主要研究结果如下:第一,IPI和IPD都能对社交临场感和消费者从众心理产生直接影响;第二,IMI仅对社交临场感有积极影响;第三,在互动的三个维度中,IPI和IPD都倾向于通过社交临场感和消费者从众心理来增加购买意愿,而IMI仅通过社交临场感来增加购买意愿。此外,考虑到体验产品和搜索产品之间的差异,多组分析结果表明两个产品组之间的路径系数不一致。本研究为直播电商提供了一个新颖的视角,提供了关于互动如何影响购买意愿的证据,丰富了直播电商文献的内容,并探讨了对寻求通过直播进行营销的营销经理的实际启示。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/bbd3/9453494/9e0939d27904/fpsyg-13-933633-g0002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/bbd3/9453494/0dce799693ce/fpsyg-13-933633-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/bbd3/9453494/9e0939d27904/fpsyg-13-933633-g0002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/bbd3/9453494/0dce799693ce/fpsyg-13-933633-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/bbd3/9453494/9e0939d27904/fpsyg-13-933633-g0002.jpg

相似文献

[1]
Marketing by live streaming: How to interact with consumers to increase their purchase intentions.

Front Psychol. 2022-8-25

[2]
Exploring the influence of live streaming on consumer purchase intention: A structural equation modeling approach in the Chinese E-commerce sector.

Acta Psychol (Amst). 2024-9

[3]
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[4]
Effects of Background Fitting of e-Commerce Live Streaming on Consumers' Purchase Intentions: A Cognitive-Affective Perspective.

Psychol Res Behav Manag. 2023-1-19

[5]
The Effects of Live Streamer's Facial Attractiveness and Product Type on Consumer Purchase Intention: An Exploratory Study with Eye Tracking Technology.

Behav Sci (Basel). 2024-4-29

[6]
Do Psychological Ownership and Communicative Presence Matter? Examining How User-Generated Content in E-Commerce Live Streaming Influences Consumers' Purchase Intention.

Behav Sci (Basel). 2024-8-11

[7]
The effects of tourism e-commerce live streaming features on consumer purchase intention: The mediating roles of flow experience and trust.

Front Psychol. 2022-8-26

[8]
Influence of Streamer's Social Capital on Purchase Intention in Live Streaming E-Commerce.

Front Psychol. 2022-1-24

[9]
Examining the influence of information overload on consumers' purchase in live streaming: A heuristic-systematic model perspective.

PLoS One. 2023

[10]
Product presentation in the live-streaming context: The effect of consumer perceived product value and time pressure on consumer's purchase intention.

Front Psychol. 2023-2-8

引用本文的文献

[1]
The influence of streamers' physical attractiveness on consumer response behavior: based on eye-tracking experiments.

Front Psychol. 2024-1-12

本文引用的文献

[1]
How Live Streaming Features Impact Consumers' Purchase Intention in the Context of Cross-Border E-Commerce? A Research Based on SOR Theory.

Front Psychol. 2021-11-4

[2]
The Impact of Perceived Risk on Consumers' Cross-Platform Buying Behavior.

Front Psychol. 2020-10-29

[3]
Who Watches Live Streaming in China? Examining Viewers' Behaviors, Personality Traits, and Motivations.

Front Psychol. 2020-8-4

[4]
Common method biases in behavioral research: a critical review of the literature and recommended remedies.

J Appl Psychol. 2003-10

[5]
A study of normative and informational social influences upon individual judgement.

J Abnorm Psychol. 1955-11

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