Department of Business, Yeungnam University, Gyeongsan, Korea.
School of Business, Yangzhou University, Yangzhou, China.
PLoS One. 2023 Aug 4;18(8):e0284466. doi: 10.1371/journal.pone.0284466. eCollection 2023.
In recent years, the number of live streaming platforms and the number of viewers have exploded. For example, in China, there are already more than 100 live streaming platforms as well as more than 300 million consumers. In live commerce, streamers use 'information overload' to affect purchase decisions, by making it difficult for consumers to think systematically; however, the mechanism of impact in this way has not been confirmed. In order to clarify how information overload affects users' purchasing decisions in live commerce, this study introduces information overload from the perspective of "Heuristic-systematic model" to develop a research model. And 400 respondents were randomly recruited through various SNS platforms in Guangdong Province, China from July 1 to July 20, 2022 using a random survey method, and finally 297 valid sample data were obtained. To verify the validity of the model and to illustrate the impact of information overload marketing on consumer purchase decisions in live commerce this study conducted an empirical analysis using Smart PLS 3.0. The findings show that perceived product quality and fit, and streamer influence and expertise, positively affect consumers' purchase intentions. The information overload strategy can significantly reduce consumers' perceptions of merchandise fit and enhance their perceptions of streamer influence and expertise. The results of this study provide a theoretical basis for marketing strategies in live commerce, and enrich literature in the field of marketing.
近年来,直播平台的数量和观众数量呈爆炸式增长。例如,在中国,已经有超过 100 个直播平台,还有超过 3 亿的消费者。在直播电商中,主播利用“信息过载”来影响购买决策,使消费者难以系统地思考;然而,这种影响方式的机制尚未得到证实。为了阐明信息过载如何影响直播电商中的用户购买决策,本研究从“启发式-系统式模型”的角度引入信息过载,开发了一个研究模型。本研究于 2022 年 7 月 1 日至 7 月 20 日通过各种社交网络平台在中国广东省采用随机调查方法随机招募了 400 名受访者,最终获得了 297 份有效样本数据。为了验证模型的有效性,并说明信息过载营销对直播电商中消费者购买决策的影响,本研究使用 Smart PLS 3.0 进行了实证分析。研究结果表明,感知产品质量和适配性以及主播影响力和专业性正向影响消费者的购买意愿。信息过载策略可以显著降低消费者对商品适配性的感知,同时增强他们对主播影响力和专业性的感知。本研究的结果为直播电商中的营销策略提供了理论依据,丰富了营销领域的文献。
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