Library, Shandong Normal University, Jinan 250014, China.
China Unicom, Jinan 250014, China.
Int J Environ Res Public Health. 2022 Oct 6;19(19):12823. doi: 10.3390/ijerph191912823.
With the development of online healthcare services, patients could receive support and create value with other users on online healthcare platforms. However, little research has been conducted on the internal mechanisms of patient value co-creation from the perspective of online healthcare platforms. To analyze patient value co-creation in online healthcare platforms, this study explores the underlying mechanisms of patient value co-creation among patients. The results show that value co-creation includes patient citizenship behavior and participation behavior. Information quality, peer communication, and system quality influence functional experiences and emotional experiences. In addition, functional experiences and emotional experiences could influence patient value co-creation. This study clarifies the mechanism of value co-creation among patients and provides insight into value co-creation in online healthcare platforms.
随着在线医疗服务的发展，患者可以在在线医疗平台上与其他用户一起获得支持和创造价值。然而，从在线医疗平台的角度来看，关于患者价值共创的内在机制的研究还很少。为了分析在线医疗平台中的患者价值共创，本研究探讨了患者之间价值共创的潜在机制。结果表明，价值共创包括患者公民行为和参与行为。信息质量、同行交流和系统质量影响功能体验和情感体验。此外，功能体验和情感体验可以影响患者的价值共创。本研究阐明了患者之间价值共创的机制，为在线医疗平台中的价值共创提供了新的见解。
