Zhu Xiaowen, Cheng Xianping
School of Education, Suzhou University of Science and Technology, 99, Xuefu Rd, Huqiu District, Suzhou, China.
Lifelong Education Department, Zhejiang Open University, Hangzhou, China.
Univers Access Inf Soc. 2022 Oct 13:1-10. doi: 10.1007/s10209-022-00933-4.
In recent years, an increasing number of studies have addressed the older adults' Information and Communication Technology acceptance, the majority of which concentrate on the use of computers and the internet. As smartphone use becomes further integrated into older adults' daily lives, it is important to investigate how perceptions about and use of smartphones intersect. This study (1) proposes an extended Technology Acceptance Model and tests the relationships between Perceived Usefulness, Perceived Ease of Use, Attitude, Behavioural Intention, Self-efficacy, Technology Anxiety, and Social Support in older adults' smartphone use by confirmatory factor analysis (CFA); and (2) analyses the specific differences between primary, medium, and advanced use level groups in each construct by Q-cluster and ANOVAs. We conduct a community-based survey with a sample of 1,006 older adults in East China. The data demonstrate that the extended model offered a good explanation of smartphone acceptance among the older adults, and the groups belong to different use levels show significant difference in all constructs. The findings indicate that digital divide is objectively inevitable in smartphone use, but the older adults are extremely diverse groups that do not uniformly conform to technology averse stereotypes.
近年来，越来越多的研究关注老年人对信息通信技术的接受情况，其中大部分研究集中在计算机和互联网的使用上。随着智能手机的使用进一步融入老年人的日常生活，研究智能手机的认知与使用之间的交叉情况变得很重要。本研究：（1）提出一个扩展的技术接受模型，并通过验证性因素分析（CFA）检验老年人智能手机使用中感知有用性、感知易用性、态度、行为意向、自我效能感、技术焦虑和社会支持之间的关系；（2）通过Q聚类和方差分析（ANOVA）分析每个构念在初级、中级和高级使用水平组之间的具体差异。我们对中国东部1006名老年人进行了一项基于社区的调查。数据表明，扩展模型对老年人智能手机接受情况提供了很好的解释，不同使用水平组在所有构念上均存在显著差异。研究结果表明，智能手机使用中的数字鸿沟在客观上是不可避免的，但老年人是极其多样化的群体，并不都符合厌恶技术的刻板印象。
