Department of Development Studies, Faculty of Business and Economics, University of Malaya, Kuala Lumpur 50603, Malaysia.
General Education Faculty, Chongqing Industry Polytechnic College, Chongqing 401120, China.
Int J Environ Res Public Health. 2022 Dec 17;19(24):16965. doi: 10.3390/ijerph192416965.
With the rapid development and widespread popularity of the Internet, employee social media use at work has become an increasingly common phenomenon in organizations. This paper analyzes 105 related papers from the Social Science Citation Index in Web of Science through Scoping Review to clarify the definition and characteristics of employee social media use and the types of social media and summarizes the current research methods. Then, the reasons for employees' willingness and refusal to use social media and the positive and negative effects of employee social media use on employees' work attitudes, behaviors, and performance are discussed. Then, the mediating variables, moderating variables, and theoretical frameworks used in the relevant studies are described, and a comprehensive model of employee social media use is constructed. Finally, this paper indicates future research directions based on the latest research results in 2020-2022, i.e., improving research methods, increasing antecedent studies, expanding consequence research, and expanding mediating variables, moderating variables, and theoretical perspectives.
随着互联网的飞速发展和广泛普及，员工在工作中使用社交媒体已成为组织中一种越来越普遍的现象。本文通过范围综述分析了来自 Web of Science 社会科学引文索引中的 105 篇相关论文，以阐明员工社交媒体使用的定义和特征以及社交媒体的类型，并总结了当前的研究方法。然后，讨论了员工使用社交媒体的意愿和拒绝的原因，以及员工使用社交媒体对员工工作态度、行为和绩效的积极和消极影响。接着，描述了相关研究中使用的中介变量、调节变量和理论框架，并构建了员工社交媒体使用的综合模型。最后，本文根据 2020-2022 年的最新研究结果指出了未来的研究方向，即改进研究方法、增加前因研究、扩展后果研究以及扩展中介变量、调节变量和理论视角。
