IPTORA Research Group, 04120 Almería, Spain.
Psychology, University of Almería, 04120 Almería, Spain.
Int J Environ Res Public Health. 2023 Feb 8;20(4):2957. doi: 10.3390/ijerph20042957.
The perception of interpersonal justice is one of the key resources for improving employees' performance intention. Elements such as employees' level of satisfaction or their self-perception of their ability to cope with problematic situations are key factors in this relationship according to the job demands-resources model. The objective of this study was to analyze how the perception of job satisfaction and the self-perception of resilience influence how interpersonal justice affects employee performance. A total of 315 public sector employees, who perform administrative and customer service tasks, have contributed to this study. The results show that the relationship between interpersonal justice and intra-role performance is completely mediated by job satisfaction; however, when we include the modulating effect of resilience between interpersonal justice and job satisfaction, the influence of the former is reduced as the self-perception of resilience. This indicates that the positive effects of justice are reduced as workers' self-perception of resilience increases.
人际公正感是提高员工绩效意愿的关键资源之一。根据工作要求-资源模型，员工的满意度水平或他们对自己应对问题情况的能力的自我认知等因素是这种关系的关键因素。本研究的目的是分析对工作满意度的感知和对适应力的自我认知如何影响人际公正感对员工绩效的影响。共有 315 名从事行政和客户服务工作的公共部门员工参与了这项研究。结果表明，人际公正与角色内绩效之间的关系完全由工作满意度来介导；然而，当我们在人际公正和工作满意度之间加入适应力的调节效应时，随着自我适应力的增强，前者的影响会降低。这表明，随着员工对自身适应力的认知提高，正义的积极影响会降低。
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