Walczok Marvin, Bipp Tanja
Department of Psychology, Hauptstraße 47-51, 69117 Heidelberg, Germany.
J Intell Manuf. 2023 Feb 22:1-14. doi: 10.1007/s10845-023-02086-4.
(IAS) are designed to counteract rising cognitive demands caused by increasingly individualized manufacturing processes in assembly. How IAS affect which are crucial for promoting work motivation of employees is yet unclear. Based on the , the , and a comprehensive model of work design, we expected in- and decreases in motivational work characteristics (MWC) when working with IAS. Furthermore, we posited a buffering effect of the option of voluntary use on decreasing knowledge characteristics. Applying an online case study with (EVM) allowed us to identify effects of the IAS on MWC before it is widely implemented. 203 German and British blue-collar workers evaluated an assembly workplace according to three experimental conditions (work without IAS, work with IAS, work with voluntary use of IAS). We identified enhanced feedback from the job and information processing in work with IAS in contrast to a traditional assembly workplace but found no restrictions (or elevations) in terms of other task (i.e., autonomy) or knowledge characteristics (i.e., job complexity, problem solving, specialization, skill variety). Thus, our results indicate that the IAS improves some motivational work characteristics of the assembly workplace, although it misses the primary goal of cognitive relief. Our study highlights the need for work design theories that specify the effect of IAS on motivational work characteristics and the potential benefit of IAS in assembly of the future.
The online version contains supplementary material available at 10.1007/s10845-023-02086-4.
智能辅助系统（IAS）旨在应对装配中日益个性化的制造流程所带来的不断增加的认知需求。然而，智能辅助系统如何影响对促进员工工作动机至关重要的因素尚不清楚。基于工作需求 - 资源模型、工作设计的社会技术模型以及工作设计的综合模型，我们预期在使用智能辅助系统时，激励性工作特征（MWC）会增加和减少。此外，我们假设自愿使用选项对减少知识特征具有缓冲作用。通过对203名德国和英国蓝领工人进行基于电子虚拟模型（EVM）的在线案例研究，使我们能够在智能辅助系统广泛实施之前确定其对激励性工作特征的影响。这些工人根据三种实验条件（无智能辅助系统的工作、有智能辅助系统的工作、自愿使用智能辅助系统的工作）对一个装配工作场所进行了评估。与传统装配工作场所相比，我们发现使用智能辅助系统的工作中来自工作的反馈和信息处理得到了增强，但在其他任务（即自主性）或知识特征（即工作复杂性、问题解决、专业化、技能多样性）方面未发现限制（或提升）。因此，我们的结果表明，智能辅助系统改善了装配工作场所的一些激励性工作特征，尽管它没有达到减轻认知负担的主要目标。我们的研究强调了需要工作设计理论来明确智能辅助系统对激励性工作特征的影响以及智能辅助系统在未来装配中的潜在益处。
在线版本包含可在10.1007/s10845 - 023 - 02086 - 4获取的补充材料。
