Altshuler Lisa, Fisher Harriet, Wilhite Jeffrey, Phillips Zoe, Holmes Isaac, Greene Richard E, Wallach Andrew B, Smith Reina, Hanley Kathleen, Schwartz Mark D, Zabar Sondra
Division of General Internal Medicine and Clinical Innovation, NYU Grossman School of Medicine, New York, NY, USA.
Adult Primary Care Clinic, NYC Health + Hospitals, New York, NY, USA.
J Patient Exp. 2023 Feb 27;10:23743735231158940. doi: 10.1177/23743735231158940. eCollection 2023.
The objective of this study was to compare unannounced standardized patient (USP) and patient reports of care. Patient satisfaction surveys and USP checklist results collected at an urban, public hospital were compared to identify items included in both surveys. Qualitative commentary was reviewed to better understand USP and patient satisfaction survey data. Analyses included χ and Mann-Whitney test. Patients provided significantly higher ratings on 10 of the 11 items when compared to USPs. USPs may provide a more objective perspective on a clinical encounter than a real patient, reinforcing the notion that real patients skew overly positive or negative.
本研究的目的是比较未事先通知的标准化患者（USP）与患者的护理报告。对在一家城市公立医院收集的患者满意度调查和USP清单结果进行比较，以确定两项调查中都包含的项目。对定性评论进行了审查，以更好地理解USP和患者满意度调查数据。分析包括χ检验和曼-惠特尼检验。与USP相比，患者对11项中的10项给出了显著更高的评分。与真实患者相比，USP可能会对临床接触提供更客观的看法，这强化了真实患者的评价会过度偏向正面或负面的观点。
