Discipline of Psychology, Flinders University, GPO Box 2100, Adelaide, South Australia, 5001, Australia.
Discipline of Psychology, Flinders University, GPO Box 2100, Adelaide, South Australia, 5001, Australia.
Appl Ergon. 2023 Sep;111:104027. doi: 10.1016/j.apergo.2023.104027. Epub 2023 Apr 24.
Although automation is employed as an aid to human performance, operators often interact with automated decision aids inefficiently. The current study investigated whether anthropomorphic automation would engender higher trust and use, subsequently improving human-automation team performance. Participants performed a multi-element probabilistic signal detection task in which they diagnosed a hypothetical nuclear reactor as in a state of safety or danger. The task was completed unassisted and assisted by a 93%-reliable agent varying in anthropomorphism. Results gave no evidence that participants' perceptions of anthropomorphism differed between conditions. Further, anthropomorphic automation failed to bolster trust and automation-aided performance. Findings suggest that the benefits of anthropomorphism may be limited in some contexts.
虽然自动化被用作辅助人类表现的手段，但操作员在与自动化决策辅助工具交互时往往效率不高。本研究旨在探讨拟人化自动化是否会产生更高的信任和使用，从而提高人机团队的绩效。参与者完成了一项多元素概率信号检测任务，他们需要诊断一个假设的核反应堆是处于安全状态还是危险状态。任务是在没有帮助和由一个可靠度为 93%的、具有不同拟人化程度的代理的帮助下完成的。结果表明，参与者对拟人化的看法在不同条件下没有差异。此外，拟人化自动化未能增强信任和自动化辅助性能。研究结果表明，在某些情况下，拟人化的好处可能有限。
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