J Med Libr Assoc. 2022 Oct 1;110(4):438-448. doi: 10.5195/jmla.2022.1436.
A mixed methods survey was conducted at a health sciences library to assess patrons' perceptions of the library's digital and physical environments in relation to diversity, equity, and inclusion (DEI).
Developed by the library's DEI Team and preceded by a pilot assessment, the survey posed 17 Likert Scale questions and 2 free-text response questions on the topics of belonging, inclusivity, equitability, emotional and physical safety, and commitment to DEI. The survey was created in Qualtrics, pilot tested, and launched in February 2020 for approximately 12 weeks.
Objective question responses were received from 101 individuals, with 24 open-ended responses. The quantitative findings showed largely positive perceptions of the DEI climate. Questions about feeling welcome and feeling physically safe were among those with the highest responses. The three lower-scoring questions indicate areas for improvement, including services for people whose native language is not English, for individuals with disabilities, and for families. The qualitative findings indicate the library's strengths include its exhibitions, welcoming atmosphere, and LGBTQ+ inclusivity initiatives. In contrast, opportunities for enhancement encompass non-English language resources, website updates, and accessibility to some physical spaces.
The DEI Team is using the online survey data to enhance library services, staffing, programming, policies, and spaces. These improvements include looking into providing a space for patrons with families, expanding services for individuals whose first language is not English, assessing library accessibility for people with physical disabilities, and enhancing the physical space with quiet areas, improved lighting, and meditation spaces. Employee DEI training is ongoing, using results from a training needs survey to identify knowledge gaps. The library has a history of successful partnerships with campus entities, which will help the DEI Team to move forward with their work.
在一所健康科学图书馆进行了一项混合方法调查，以评估读者对图书馆数字和物理环境在多样性、公平性和包容性（DEI）方面的看法。
该调查由图书馆的 DEI 团队开发，在试点评估之前，提出了 17 个李克特量表问题和 2 个关于归属感、包容性、公平性、情感和物理安全以及对 DEI 的承诺的自由文本问题。该调查是在 Qualtrics 中创建的，经过试点测试，并于 2020 年 2 月推出，为期约 12 周。
共有 101 人对客观问题做出了回应，其中有 24 人对开放式问题做出了回应。定量调查结果显示，对 DEI 氛围的看法总体上较为积极。关于受欢迎和感到身体安全的问题是得分最高的问题之一。得分较低的三个问题表明需要改进的地方，包括为母语不是英语的人、残疾人和家庭提供服务。定性调查结果表明，图书馆的优势包括其展览、欢迎氛围和 LGBTQ+包容性举措。相比之下，增强的机会包括非英语语言资源、网站更新以及一些物理空间的可访问性。
DEI 团队正在利用在线调查数据来增强图书馆服务、人员配备、计划、政策和空间。这些改进包括为有家庭的读者提供空间、扩大为非英语母语人士提供的服务、评估身体残疾人士对图书馆的可访问性，以及通过安静区域、改进照明和冥想空间来改善物理空间。员工 DEI 培训正在进行中，使用培训需求调查的结果来确定知识差距。图书馆与校园实体有着成功的合作历史，这将有助于 DEI 团队推进他们的工作。
