College of Nursing, Gachon University, Incheon, South Korea.
College of Nursing, Institute of Nursing Science, Ajou University, Suwon, South Korea.
Nurs Open. 2023 Aug;10(8):5711-5719. doi: 10.1002/nop2.1821. Epub 2023 May 18.
This study aims to describe smoking related characteristics among female call centre employees in South Korea and identify the factors influencing intention to quit smoking in the next 6 months.
This is a cross-sectional study.
An anonymous online survey was conducted at three call centres of credit card companies in South Korea. Female employees with at least 6 months of experience (n = 115) who were currently smoking were included in this study.
Overall, 20% of participants intended to quit within 6 months. Female call centre employees find it most difficult to resist the urge to smoke in negative mood situations. Factors affecting the quit intention were higher educational status, previous quit attempts lower perceived risk of craving and higher social support.
Measuring and monitoring craving as perceived risk and providing social support can be useful for designing smoking cessation interventions in this population.
本研究旨在描述韩国女性呼叫中心员工的吸烟相关特征,并确定影响其未来 6 个月内戒烟意愿的因素。
这是一项横断面研究。
在韩国三家信用卡公司的呼叫中心进行了一项匿名在线调查。本研究纳入了目前吸烟且至少有 6 个月工作经验的女性员工(n=115)。
总体而言,20%的参与者计划在 6 个月内戒烟。女性呼叫中心员工在负面情绪时最难以抵抗吸烟的冲动。影响戒烟意愿的因素包括较高的教育程度、以前的戒烟尝试、较低的对渴望的感知风险和较高的社会支持。
衡量和监测感知风险的渴望并提供社会支持,可以为该人群的戒烟干预措施的设计提供有用的信息。